Dealing and being confident with telephone enquiries from staff within the Trust, and the Norfolk & Waveney Urology Services in a timely and courteous manner, providing advice, information and guidance as required. Being able to cope with all types of people in very different emotional dispositions and with a high level of tact and diplomacy. Organise recurrent and ad hoc meetings for the management team and prepare material, produce agendas, meet and liaise with visitors if required, regularly minute monthly meetings and other meetings on request. Distribute minutes accordingly. To minute disciplinary hearings where required and file as necessary. Deal with and action, where appropriate, incoming mail to the Operational Manager, including email and telephone. Maintain a full PA service to the Operational Manager and Matron. Provide a first point of contact between the hospital, patients, other Trust staff and staff outside of the hospital, with the Operational Manager. To maintain the Operational Managers electronic calendar and arrange their appointments accordingly, along with room bookings and liaising with other staff involved. Please note that this advertised position, which is part of occupation code 4111 does not meet the UKVI eligibility requirements for a Skilled Worker Visa (this includes if you are already in a sponsored post and looking to change employer). The Trust would not be able to issue a Certificate of Sponsorship for this role.