Job Description You will play a critical role in the delivery of world-class client support and are responsible for responding to technical and non-technical customer queries. We are looking for an enthusiastic, self-motivated individual with a technical or customer support background to expand our Product Specialist team. The successful candidate will possess very strong problem-solving and communication skills. They will thrive in a fast paced, team-oriented environment, and process the ability to manage multiple tasks simultaneously. This role is best suited for a self-starter who is comfortable working with internal and external customers. Shift: 11:00 - 19:30 GMT Shift pattern: Tues - Sat (Days off Sunday Monday) Responsibilities: Proactively support the Turnitin product line via primarily email, (sometimes phone & live chat), ensuring problem resolution, system access, and optimal system performance. Coordinate closely with Engineering and Product Management on all product issues & releases Develop positive customer and cultural relations. Assist in the translation, maintenance, and updating of technical documentation associated with the product line. Support other strategic initiatives as needed.