Service Reporting Analyst
About the role you’re considering
We are excited to announce an excellent opportunity to join our team as a Reporting Analyst. In this role, you will be pivotal in ensuring the accuracy and timeliness of our contractual reports. Your responsibilities will include overseeing the preparation and distribution of these reports, which are crucial to our organization’s success.
As part of the service management team, you will ensure the effective management of the Capgemini account function. You will collaborate closely with stakeholders and our extensive network of high-profile clients to forecast future needs, address capacity constraints, and enhance performance through comprehensive reporting.
This role is full time onsite in Salisbury.
If you are successfully offered this position, you will go through a series of pre-employment checks, including: identity, nationality (single or dual) or immigration status, employment history going back 3 continuous years, and unspent criminal record check (known as Disclosure and Barring Service).
Your role
The primary responsibilities of this role include:
1. Gather data from various sources, analyse it, and compile it into comprehensive reports.
2. Create and maintain reports that highlight key metrics and trends.
3. Develop data visualization tools to help stakeholders understand complex data.
4. Identify and analyse trends or patterns in complex data sets.
5. Work with all towers to understand their reporting needs and fulfil them.
Your skills and experience
1. ITIL V4 Foundation certification required, further ITIL certifications are desired.
2. Proficiency in analysing large datasets to identify trends, patterns, and insights.
3. Manage multiple tasks and projects simultaneously, ensuring timely delivery of reports.
4. Understanding of business operations and the ability to align data analysis with business goals.
5. Understanding of Service Management Framework.
Your security clearance
To be successfully appointed to this role, it is a requirement to obtain Security Check (SC) clearance.
To obtain SC clearance, the successful applicant must have resided continuously within the United Kingdom for the last 5 years, along with other criteria and requirements.
What does ‘Get The Future You Want’ mean for you?
You will be empowered to explore, innovate, and progress. You will benefit from Capgemini’s ‘learning for life’ mindset, meaning you will have countless training and development opportunities from thinktanks to hackathons, and access to 250,000 courses with numerous external certifications from AWS, Microsoft, Harvard ManageMentor, Cybersecurity qualifications and much more.
You’ll be bringing your unique skills and perspectives to the team, inspiring and taking inspiration from your teammates as you unlock value in everything you do. You’ll be joining a professional community of experts, who have got your back and will support you, every step of the way.
Why should you consider Capgemini?
When you join Capgemini, you’ll join a thriving company and become part of a diverse collective of free-thinkers, entrepreneurs and industry experts. We find new ways technology can help us reimagine what’s possible. It’s why, together, we seek out opportunities that will transform the world’s leading businesses, and it’s how you’ll gain the experiences and connections you need to shape your future.
Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries.
Ref. code: 131075
Posted on: 3 Jan 2025
Experience Level: Experienced Professionals
Contract Type: Permanent
Location: Bristol, GB; Woking, GB
Brand: Capgemini
Professional Community: Cloud Infrastructure Management
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