Social network you want to login/join with:
Service Design and Transition Manager, York
Client:
BJSS
Location:
York, United Kingdom
Job Category:
Other
-
EU work permit required:
Yes
Job Reference:
fee6f7d317ed
Job Views:
8
Posted:
26.04.2025
Expiry Date:
10.06.2025
Job Description:
About the Role
As the Service Design and Transition Manager, you will work closely with the Service Design and Transition Lead and have the following key responsibilities:
* Thought Leadership
* Provide input to our Managed Service Design and Transition Strategy
* Help develop robust and repeatable templates for Service Design, Transition & Acceptance processes
* Align Service Design and Transition with business processes
Objectives
Create artefacts that can be reused across multiple clients to ensure high quality and consistency in Service Discovery, Design, and Transition.
* Service Discovery: Support current support, assess maturity, and conduct service support maturity assessments where needed
* Service Design: Define support scope, model, SLAs, support process, acceptance criteria, roles, reports, transition plan, security, third-party integration
* Service Transition: Build and follow transition plans, establish milestones, create support processes, set up tools, define handover approaches
People Management
Support and mentor team members in the Service Design and Transition function.
Raising awareness of BJSS (Managed Services)
Participate in events and communication channels to promote BJSS Managed Services internally and externally.
Collective Management Responsibilities
* Support recruitment, learning & development, marketing, business development, bids, and pre-sales
* Provide Service Management and Managed Service consultancy for client engagements
* Support early involvement of Managed Service in client discussions
* Work flexibly across multiple Managed Service engagements as needed
About You
We’d love to hear from you if:
* You lead by example and take responsibility
* You have a mindset for continuous improvement
* You possess strong interpersonal and presentation skills
* You can inspire, motivate, mentor, and give effective feedback
Overall, you are ambitious, enthusiastic, and eager to contribute to BJSS growth while maintaining a positive work culture.
Experience
* Extensive experience with ITIL service processes, service design, transition, and implementation in large organizations
* Experience in Service Operations across Managed Services
* Proven ability to design and implement new service structures
* Familiarity with various service management tools
Some of the Perks
* Flexible benefits allowance
* Health and wellbeing plan, including 24/7 GP, mental health support
* Life Assurance (4x salary)
* 25 days annual leave plus bank holidays
* Hybrid working model
* Discounts from retail and utility brands
* Referral scheme
* Holiday buy/sell options
* Electric vehicle scheme
* Training and certification support
* Community involvement and social events
#J-18808-Ljbffr