An exciting opportunity has become available for an experienced PCN Manager to work within North West North Tyneside Primary Care Network. The post is 30 hours per week.
The PCN Manager will form an integral part of the PCN leadership team working alongside the Clinical Director to strengthen and support the delivery of Primary Care services across the PCN.
Main duties of the job
The post holder will work flexibly to support the PCN Clinical Director and the PCN practices to develop the Primary Care Network. You will provide both operational and strategic management across the PCN; working closely with the PCN Clinical Director and the PCN leadership team to achieve success in line with the PCN Network Contract DES and the PCNs local priorities. You will represent the PCN in a variety of forums.
About us
North West North Tyneside Primary Care Network (PCN) is a grouping of 8 GP surgeries that are working together with other health & social care providers and voluntary services with the aim to transform primary care in a sustainable way that positively impacts on the health and wellbeing of the local population.
With a wide variety of teams ranging from ANPs, Mental Health Workers, HCAs, Trainee ACPs, GPs across 8 different practices - the role requires a flexible, conscientious person.
Our practices look after approx 70,000 patients within:
Lane End Surgery, Mallard Medical Practice, Swarland Avenue Surgery, Wideopen Medical Centre, Wellspring Medical Practice, West Farm Surgery, Northumberland Park Medical Group and Stephenson Park Medical Group.
The PCN landscape is always changing with new demands and roles. We are looking for someone who is keen and enthusiastic to work alongside our Clinical Director, Deputy Clinical Director, Operations Management and who is well versed in governance and finance.
Job responsibilities
The following are the core responsibilities of the PCN Manager. There may be, on occasion, a requirement to carry out other tasks; this will depend upon factors such as workload and staffing levels.
1. Operational
o Work closely with PCN Clinical Director, PCN Operations Manager, GP Leads and Practice Managers to identify suitable projects, undertake gap analysis, scope and develop project plans.
o Contract management lead for externally provided services.
o Managerial service lead for Trainee Advanced Clinical Practitioners, Mental Health, Learning Disabilities, Physiotherapy and Frailty Physician Associates.
o Ensure compliance with DES and IIF.
o Work with PCN Clinical Director to develop budgets aligned to income streams.
o Responsible for timely and accurate financial transactions.
o Prepare timely and detailed reports on financial performance on a quarterly and annual basis.
o Lead on Additional Roles Reimbursement (ARRS), maximising funding and allocation across the PCN.
2. Communication
o To influence, lead and support the development of excellent relationships across a range of stakeholders within the PCN to enable collaboration for better patient outcomes.
o To work closely with other PCN Clinical Directors, clinical leaders of other health and social care providers, including CCG, ICS leaders, Local Authority Commissioners and Local Medical Committees (LMCs).
3. Enhanced Access (EA)
o Oversee and support PCN Operations Manager in delivery of cost effective Enhanced Access (in line with national requirements).
o Provision of performance monitoring information to PCN and ICB.
4. Governance
o Ensure shareholder agreements, network agreement, schedules, data sharing agreements and other governance documents are up to date and accurate.
o Ensure that all policy documents are up to date.
o Lead role in preparing for CQC inspections and ensuring compliance.
o Maintain conflicts of interest register.
General Requirements
Personal Requirements
* Must be able to work to a flexible schedule and extended hours to accommodate the needs of the PCN.
* Must be in possession of a qualified UK driver's license and acceptable driving record at the time of appointment and throughout employment in this position.
* Regular access to own vehicle is required.
Confidentiality
All staff are required to respect the confidentiality of all PCN business and the business of the PCN's staff, residents, patients and general public which they may learn in the execution of their duties.
Data Protection
All staff are expected to adhere to the current law regarding data protection.
Health and Safety
To carry out the duties placed on employees by the Health and Safety at Work Act 1974.
To take reasonable care for the Health and Safety of themselves and of other persons who may be affected by their acts or omissions at work.
To co-operate with their employer as far as is necessary to meet the requirements of the legislation.
Not to intentionally or recklessly interfere with or misuse anything provided in the interest of health, safety or welfare in the pursuance of any relevant statutory provision.
Equality and Diversity
To support the equality, diversity and rights of patients, carers and colleagues.
Act in a way that recognises the importance of people's rights, interpreting them in a way that is consistent with Practice procedures and policies, and current legislation.
Respect the privacy, dignity, needs and beliefs of patients, carers and colleagues.
Behave in a manner that is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.
Quality & Risk Management
To have a commitment to identifying and minimising risk, report all incidents and any risks which need to be assessed.
Alert other team members to issues of quality and risk.
Assess own performance and take accountability for own actions.
Lead the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the team's performance.
Work effectively with individuals in other agencies to meet patients' needs.
Effectively manage own time, workload and resources.
Conduct appraisals of staff working within the administrative team ensuring that staff members regularly update and are aware of their own training records and achievements.
Communication
Communicate effectively with other team members.
Communicate effectively with patients and carers.
Recognise people's needs for alternative methods of communication and respond accordingly.
Listen to staff members' concerns and raise them where appropriate.
Person Specification
Additional Criteria
* Demonstrate a wide range of leadership qualities, skills and behaviours.
* Ability to plan, organise and co-ordinate work effectively under their own initiative.
* A high level of communication skills will be required to engage with senior managers, clinicians and patients/carers in complex service development or change issues.
* Proven team worker with the ability to motivate others.
* Ability to interpret, understand and analyse financial information.
* Ability to plan and manage multiple workload priorities and meet deadlines.
* Effective time management and skills in prioritisation.
* Ability to build relationships with others to enable and support collaborative working.
* Able to use Microsoft Office applications with above average capabilities.
* Confident.
* Reliable.
* Punctual.
* Professional and leads by example.
* Self-aware.
* Resilient.
* Able to cope with stressful situations.
Experience
* Minimum of 12 months experience in a senior role working with/in Primary Care or similar with transferable skills.
* Clear evidence of managing financial accounts procedures and budget control.
* Experience of working on GP clinical systems, including SystmOne and Ardens.
* Experience of developing and implementing common systems and processes across teams and across service boundaries.
* Experience of facilitating and managing change.
* Experience in managing and leading staff.
* Experience in managing records and data protection issues.
Qualifications
* Educated to degree level or equivalent significant experience.
* Formal Management Qualification or equivalent significant experience.
* Understand the basis for PCNs and their place within the NHS.
* Knowledge of PCN DES, IIF, QoF.
* Hold a management qualification appropriate to the post.
* Hold a project management qualification appropriate to the role.
* Understanding of CQC.
* Understand the payment structures within primary care.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
£37,338 to £52,809 a year Dependent on experience
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