THE KEY BITS Whereabouts: We are a fully remote company with distributed team members. For this role, we are open to candidates in any North American & Western European time zones. Salary: We have budgeted $60 – 90k USD base salary for this position based on experience. This position will also have a commission structure in addition to base salary. Visas: We do not sponsor work visas or relocation expenses. Ideal Start Date: As soon as we find you Reporting to: Becca Toth-Director of Customer Success ABOUT SLATE Slate is the content creation platform purpose-built for social media teams. We empower social media managers who aren’t graphic designers or video editors to create high-quality, on-brand content in minutes. With a growing customer base that includes the NFL, NBA, MLB, & MLS as well as some of the largest media and entertainment brands in the world, we’re on a mission to revolutionize how social media teams create and share content. YOUR CONTRIBUTION Customer Success at Slate is a critical function responsible for onboarding new customers, driving ongoing product and feature adoption, holding QBRs for customers in their book, and being the voice of the customer to the Slate team. They’ll lead renewal conversations with their customers, and partner with our Account Manager on additional growth opportunities. The Customer Success Manager will keep the company focused on customer outcomes and play a central role in directing the future of the product. We are eager to find our newest CSM to join the Revenue team and help shape the product from a customer-centered viewpoint and work with our customers to unlock their social media potential the Slate way. Our current Customer Success team includes our Director of Customer Success, Becca and Senior Customer Success Managers, Mike and Janice. You will: Drive adoption, growth, and retention among our most valuable customers by understanding their business needs and helping them succeed Enable successful roll-out of Slate to customer employees, including sharing relevant best practices, brainstorming ideas, and ensuring early adoption of multiple feature sets Become an expert Slate user to be able to provide insights to customers to ensure that they get the most out of the platform with the aim of helping grow our customer base Maintain a cadence of communicating with customers about their adoption trends, sentiment, and mining opportunities for deeper engagement Collaborate closely with your Account Manager to renew customers and grow their business Serve as the primary contact for the onboarding of new customers, training of platform end users, as well as post go-live support Gauge customers’ levels of engagement with the company and provide feedback to the other teams regarding product and service improvements Be the main point of contact between the company and a number of named enterprise accounts WE’D LOVE TO HEAR FROM YOU IF YOU MEET THESE QUALIFICATIONS: 3 years customer success, account management or social media experience Have had experience in a fully remote role and embrace it Proven understanding of how enterprise orgs operate and make decisions Ability to turn analytic insights into actionable strategy recommendations Bachelor’s degree preferred, but not required Excellent communication and interpersonal skills Experience working with, and managing, stakeholders and customers Desire to be part of a high growth environment and excitement about everything that comes along with that. A high level of accuracy and attention to detail is required Flexible approach, able to operate effectively with uncertainty and change Driven, self-motivated, enthusiastic and with a “can do” attitude You also approach work in a way that emphasizes our values: PeopleFirst: We put people first, and care about the personal well being of our colleagues. We go above and beyond for our customers and each other. ⛰️ EmbraceAdventure: We are excited to take on new challenges, grow, and change in a fast changing environment. A willingness to pitch in and get outside of your comfort zone will help us thrive. Innovate to be Great: We’re creative, innovative, & think BIG We’re a unique company blazing our own path. We got to where we are through creativity and innovation and are only confined by our notions of what is possible. ♀️ Win or Lose, Wear It: Celebrate your successes but also own your failures. Stronger Together: We are a team dedicated to collaboration and transparency. We keep lines of communication open and realize that we can only win if we work together. WHAT WE OFFER: Fully remote – work where you want We can determine a working pattern of either 9am – 5pm Central Time or 10am to 6pm Eastern Time Monday to Friday depending on your location Equity options Unlimited PTO policy – we mean it and encourage you to take it Medical, Dental, Vision Benefits (85% medical, 75% dental & vision; 25% for dependents) US only and stipend for international Health and Wellness monthly stipend Home office budget or co-working space allowance Learning and Development Support 401k options – US only Work with an Amazingly Fun and Collaborative Team We support DEIB initiatives and strongly encourage women and those in traditionally underrepresented groups to apply. If this job interests you and you think you have what it takes, please get in touch. We’d love to have a chat and see if you could be a great fit.