We are hiring a Service Desk Administrator for our amazing client based just outside of Royston. They are a national Mechanical and Electrical building service provider, looking for an administrator with great organisation and communication skills. This is a full-time, permanent position. This role will suit candidates with strong administrative and Excel skills, they do not require you to have previous experience as this is a very Junior role with full training provided. They are a lovely company that really take pride in caring for their staff offering a great staff rewards program with discounts, benefits and access to confidential help lines and medical services once a permanent employee. Responsibilities will include: General administration/office duties including preparing documents, producing files and filing Answering incoming phone calls & emails over various inboxes Allocation of works to engineers based in the South-East of the UK Working to response times to meet contract SLA agreements Monitoring dashboard data to ensure we are meeting contractual SLAs Jobsheet processing, including forwarding completed reports to clients & uploading to customer portals Requesting site access and arranging Permits for shopping centres, landlord managed buildings etc Requirements: Demonstrable admin and Excel skills Great organisation and time management Ability to work independently as well as with a team in a fast-paced/pressured Service Desk environment Excellent written and verbal communication skills Accurate data entry skills Experience of working within a helpdesk, customer services or call centre environment previously is a bonus