Job - Events & Reservations Assistant, Guinness Open Gate Brewery London
Events & Reservations Assistant, Guinness Open Gate Brewery London
Guinness Open Gate Brewery London
Full time: Full time, shift working pattern
Closing Date: April 26, 2025
About Us
The Guinness Open Gate Brewery London (GOGBL) is a new Guinness neighbourhood in London that will inspire the best in brewing, food, retail, and culture. Consisting of 52,000 square feet of heritage buildings and a central courtyard in the historic brewing quarter in Covent Garden, GOGBL will become a key growth driver for Guinness, placing the brand in culture, driving relevancy and brand saliency amongst a new generation of drinkers.
You will be responsible for:
* Front of house visitor welcome
* Maximising our capacity while ensuring our guests have a 5-star experience
* Respond promptly to visitor enquiries
* Support in event running and management, preparing function sheets
* Working with the Digital Marketing & Ticketing Executive to ensure that consumer communications on site are clear and ticket sales/capacity is maximised
* Work closely with the Tour team to ensure the seamless running of the day’s tours and that any consumer enquiries/issues are responded to effectively
* Supporting the Business Sales Manager with the booking and experience for B2B clients
Qualifications and Experience Required
* Experience in hospitality, food & beverage, or wine/spirits industry
* Passion for providing 5-star guest experiences, guided by a customer-first mindset
* Strong written and verbal communication skills. Proficient spoken English; additional languages are beneficial.
* Requires considerable movement around the site to monitor/support activities
* Experience working with a ticketing system (desired but not essential)
* Must be flexible with work schedule including weekends, holidays, and evenings
Working with Us
Flexibility is key to success in our business. We offer a highly competitive rewards and benefits package including contemporary work-life balance policies and wellbeing activities, annual merit increases (performance-based), annual bonus (performance-based), contributory pension scheme, and share options.
Join us, and you'll be part of an organisation that embraces diversity in the broadest possible sense. This means that you'll be welcomed and celebrated for who you are just by being you. You'll help us champion inclusion and diversity across our entire business.
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