Complaints Specialist
CLARC Recruitment Maidstone, United Kingdom
Posted: 2 days ago Type: Hybrid Job Contract: Permanent Salary: GBP35000 - GBP45000 per annum
A financial planning business is looking to hire a Complaints Specialist to investigate and resolve pension advice and servicing complaints in an accurate and timely manner, achieving fair client outcomes.
Main Responsibilities:
* Handling all aspects of a complaint from initial acknowledgement through to redress calculations and FOS escalations.
* Managing complaints workflow, handling multiple complaints at a time to ensure they are processed within regulatory timescales.
* Managing all FOS communication as required.
* Primary contact for Professional Indemnity insurers for queries and liaison.
* Investigating and analysing root causes for complaints, escalating issues and trends, and providing solutions and actions.
* Liaising with staff across the whole business and at all levels, communicating updates and core findings from analysis.
Job Requirements:
* Minimum 3 years experience within a similar complaints role within a similar environment (wealth management/financial planning) assessing pension advice.
* DipFA level 4 qualification required (AF7 a bonus).
* Experience of all complaints processes including redress calculations, FOS escalations, root cause analysis, MI production, and Regulatory Reporting.
* Good communicator, comfortable dealing with all levels of staff.
Unless otherwise stated, candidates must have the right to work in the UK.
#J-18808-Ljbffr