Working hours: 35 hours
Duration: Permanent
Location: Cheltenham
Salary: Circa £25,000 (depending on experience)
About the role
Lansdown Insurance Brokers, who are proudly part of Benefact Group, are looking for a Business Support Administrator to join our Cheltenham office.
To provide exceptional administrative assistance to the Sales team in order to maximise client satisfaction, maintain high retention levels and achieve income targets in support of the business strategy.
Joining our rapidly expanding and innovative Group presents a fantastic opportunity to develop your career and become an integral part of an inclusive, purpose-led organisation.
Key responsibilities
* Achieve individual objectives and key performance indicators as set and agreed
* Completion of daily postal duties
* Provide a proactive and responsive renewal service using best endeavours to retain clients at renewal
* Process and invite renewals
* Provide professional support to colleagues, ensuring high levels of service
* Ensure all policy administration is dealt with in an accurate, professional and timely manner and liaising with clients regarding settlement of premium
* Check, process and issue new policies
* Adhere to all Company, regulatory and compliance guideline requirements
* Maintain own technical competence
* Support colleagues from all areas of the business as required
* Answering in-coming calls and covering reception where necessary
Knowledge, skills and experience
* Demonstrate our values of Fun, Supportive, Professional, working in Partnership and Ambitious
* Ability to work in a regulated, compliant and client-focused environment
* Organised, resourceful, deadline-driven and supportive of the wider team
* Quality oriented with great attention to detail
* IT literate
* Chartered Insurance Institute Certificate in Insurance; or willing to work towards.
What we offer
* A competitive salary - let's discuss it
* Hybrid working
* Competitive Personal Pension
* Bonus scheme
* 22 days annual leave plus bank holidays
* An array of health and wellbeing benefits, including private healthcare
* Volunteer day
* Onsite parking
* Full study support and study leave to complete insurance industry professional qualification
* EAP Scheme
About us
Lansdown Insurance Brokers is an established property insurance broker with over 60 years’ experience of offering specialist products and advice for landlord, business and personal lines insurance. In 2014 we were purchased by SEIB Insurance Brokers and are now proudly part of the Benefact Group.
Benefact Group is a unique international financial services Group made up of over 30 businesses. We are owned by a charity and are currently the UK’s 3rd largest corporate donor, having given away £200 million since 2016. We have ambitious plans to become the UK’s number one corporate donor, with strategic objectives in place to double the Group’s size.
We believe it’s essential to attract, empower, grow and reward talented people, offering fantastic opportunities for career and personal development. Our giving ethos, 135-year history and the diversity of what we do, has enabled us to build a culture of kindness, great ambition, and of passionate people driven to do better and be better.
At Benefact Group, we are committed to creating an inclusive culture and building an environment where each and every one of us feels valued and respected. We are a community made up of people with a range of different backgrounds, abilities, perspectives, beliefs and interests and we value the strength this brings to us as a Group. We welcome applications from everyone.
If you need any additional support during the recruitment process, then please let us know.
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