Description
The Client Accounting Relationship Manager is responsible for the delivery of the A&S financial targets for designated Business Units, through building and maintaining excellent relationships with Accounting Teams and relevant Stakeholders, to maximise cash flow to meet client settlement requirements, reduce exposure and enhance customer service. This role is responsible for managing the accounting relationship with designated key clients, acting as a focal point for queries and escalated matters from the Accounting Team and Stakeholders. This is a hybrid role based in Ipswich with the expectation to be in the office 2 – 3 days a week. During the training period, the individual will be required to be regular for the first 3-4 weeks for performance review.
The Role:
* Build and maintain ongoing relationships with clients, BUs, and A&S Teams in Ipswich and Mumbai.
* Provide strong visibility within the BUs to facilitate resolution of queries.
* Facilitate regular meetings with the BU, where possible on a face-to-face basis, to achieve successful outcomes.
* Remain vigilant and responsive to urgent activity, ensuring appropriate escalation to the Sr Manager and BU.
* Manage the metrics to ensure all actions are taken to achieve these.
* Proactively manage designated key clients in conjunction with the Account Controller; promptly identify and resolve issues within the agreed timeframe. Be the primary A&S contact for key issues that affect the client where BU assistance is required. Maintain regular contact with the Account Controller to agree on next actions and who owns the action.
* Oversight and management of bad debts; hands-on resolution to reduce the bad debt position.
* Guide and support Mumbai on escalated issues, ensuring any training gaps are referred to the Team Leader so appropriate training can be given by the Tech Leader.
* Share knowledge to ensure all necessary colleagues are upskilled.
Qualifications
The Requirements:
* Superior and clear communication, with excellent verbal and written communication skills to enable direct negotiation of challenging and difficult issues at organizational levels.
* Excellent negotiation skills.
* Strong impact and influence skills, including the ability to remotely influence others to meet agreed targets.
* Clear understanding of escalation procedures and effective business communication routes.
* Good ability to plan and manage personal workload efficiently and effectively, correctly evaluating importance and prioritizing accordingly.
* Good working knowledge of internal and external processes.
* Ability to identify opportunities for improvements to practices and procedures.
* Experience of query and issue resolution.
* Proficient use of standard office applications including Microsoft Outlook, Word, Excel, and PowerPoint.
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