We are looking for a Business Manager to provide support to two small but strategically important teams - Customer Experience and Social Impact.
Sitting at the centre of the two teams, you’ll build knowledge of work across both agendas to develop compelling presentations and reports that clearly communicate strategic objectives, plans, achievements, outcomes and updates to internal and external stakeholders. We do a lot of great work (if we do say so ourselves!) and you’ll make sure the right people are aware and have the opportunity to get involved.
You’ll manage the Responsible Business Committee activity and other cross-functional meetings and forums as required, coordinating agendas, facilitating productive discussions, and driving follow-up actions to completion.
You’ll maintain a central overview of our budgets and also lead on our people agenda and team engagement activity.
The ideal candidate will bring expertise in project management, stakeholder engagement, budget management, reporting and slide design. You’ll bring a balance of creativity, structure, and analytical thinking to the role.
It’s an exciting time to be in Customer Experience and Social Impact as we build these teams, and we are looking for someone who has drive, ambition and passion to join us in creating a better experience for our customers and a lasting impact on our communities.
This role is within the Customer Brand and Engagement Function, which is responsible for building and maintaining Nationwide’s brand and reputation, both for customers and colleagues.
The Customer Experience (CX) Team identifies opportunities to improve customer experience, bringing business areas together to look at a customer journey, alongside process. We own the Nationwide Customer Journey List, the CX Standards for design and change and support the business in finding the best solutions to meet both business and customer needs.
The Social Impact team ensures that the 1% of pre-tax profits that Nationwide puts to good causes is spent in a responsible and impactful way that connects colleagues, customers and the wider community with our brand in positive and meaningful ways.
At Nationwide we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected.
For this job you'll spend at least two days per week, or if part time you'll spend 40% of your working time, based at our Swindon or London office. If your application is successful, your hiring manager will provide further details on how this works.
What you’ll be doing
You’ll be working side by side with the CX and Social Impact leadership team, supporting the smooth running and engagement of the broader team.
You’ll be a whiz at storytelling via PowerPoint, bringing to life the work of the teams for senior stakeholders, formal meetings, engagement sessions and broader colleague communications.
You’ll co-ordinate the Responsible Business Committee, including agenda, forward planning for content and future guests, minute taking and managing the action log.
You’ll forge strong links across CB&E, understanding how the work of the CX and Social Impact Teams aligns with other work across the function and making sure we’re always adding value and not duplicating effort.
You will use your strong planning and organisational skills to apply focus and clarity on priorities and be comfortable managing multiple activities simultaneously with high standards and expectations for delivery.
About you
As a minimum you will have:
* Experience in Customer Experience or Social Impact.
* Proven experience in project management, stakeholder engagement, budget management and reporting.
* Experience within talent development including the implementation of culture surveys.
* Exceptional skills in slide creation (PowerPoint) and storytelling through copy and visuals.
* Experienced in building and managing relationships with stakeholders at all levels of an organisation.
* Strong analytical and problem-solving skills, with the ability to interpret data and provide insights.
* A motivated self-starter, able to work in ambiguity and have a solution focused mindset and adaptable to change.
Our Customer first behaviours are all about putting customers and members at the heart of how we work together. You can strengthen your application by showing the behaviours that resonate with you, and how you might have already demonstrated these.
* Say it straight - This is about being honest and direct with good intent and saying what needs to be said in the room. It’s also about being clear, precise, and using language that we and, importantly, our customers and members can understand.
* Push for better - This is about aiming high and constantly looking for better in how we work together and serve our customers and members.
* Get it done - This is about prioritising what will have the greatest impact, being decisive and taking accountability for delivering on the end-to-end outcome.
The extras you’ll get
There are all sorts of employee benefits available at Nationwide, including:
* A personal pension – if you put in 7% of your salary, we’ll top up by a further 16%
* Up to 2 days of paid volunteering a year
* Life assurance worth 8x your salary
* A great selection of additional benefits through our salary sacrifice scheme
* Wellhub – Access to a range of free and paid options for health and wellness.
* Access to an annual performance related bonus
* Access to training to help you develop and progress your career
* 25 days holiday, pro rata
What makes us different
Nationwide is the world’s largest building society. With over 15 million customers, we have a relationship with almost a quarter of the UK’s population. We’ve got the scale to compete with the big banks, but we’re not a bank.
As a building society, we’re owned by our members – that’s our customers who have their current account, mortgage or savings with us. It means we can do things differently to deliver our Purpose – Banking – but fairer, more rewarding, and for the good of society.
When you work at Nationwide, you can experience that difference for yourself. You’ll be part of a high-performing, purpose-driven organisation that offers rewarding career experiences and a highly competitive range of benefits to match. You’ll also be joining us at an important time as we seek to reach more and more people in the UK. We want everyone in the UK to know that they don’t have to bank with a bank. They can choose a modern mutual instead.
What to do next
If this role is for you, please click the ‘Apply Now’ button. You’ll need to attach your up-to-date CV and answer a few quick questions for us.
We respond to everyone, so we will be in contact shortly after the closing date to let you know the outcome of your application.
Please note that should you be successful in securing this role the job title on our internal systems will be Marketing and Corporate Affairs Manager.
Contact: bhavana.verma@nationwide.co.uk
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