Customer Consultant - Branch Relief
Location: Huddersfield, England
Time Type: Full time
Posted On: Posted Yesterday
Job Requisition ID: JR2346
Hours:
In a full-time Branch based role; you will be working 36 flexible hours across Monday to Saturday to support operating hours in the branch.
Salary:
£22,464 Per Annum plus Travel Allowance £1,500 Per Annum
Closing Date:
Thu, 10 Oct 2024
We are recruiting for a Customer Service Consultant within the Huddersfield branch. You have the opportunity to join our team and become one of the faces of Skipton Building Society. We are also interested in who you are as a person, as our membership is made up of many different kinds of people, and we want our employees to be just as diverse.
Our purpose is to help more people have a home, save for life ahead, and support long-term financial wellbeing.
You will be engaging in conversations to find out our customers’ needs, providing information about our full savings range, products, and services. By really listening to and getting to know our customers, you will help them review their circumstances and goals, whether financial, family, retirement, peace of mind, or a new home, and proactively identify the most appropriate products to suit their needs.
Together, you can help us build a better Society.
What Is In It For You?
* Annual discretionary bonus scheme: on average, our Customer Consultants received an on-target bonus of 8% dependent on personal and company performance, meaning you could receive a possible £1,790.00 per annum.
* 25 days standard annual leave + bank holidays + rising 1 day per year of service to a maximum of 30 days after 5 years.
* Holiday trading scheme allowing the ability to buy and sell additional annual leave days.
* Generous employer pension contributions – up to 10% per annum dependent on employee selection.
* Access to Lifeworks, via telephone or online 24/7, giving free access to wellbeing apps, including Employee Assistance Programme and online employee discount platform.
* Initiatives to get involved with charities with two paid volunteering days for you to use each year.
What Will You Be Doing?
* Engaging, understanding, and identifying customer needs through asking great questions, listening to customers' specific circumstances, and tailoring the relevant solution to their needs.
* Acting as the first point of contact for customers in branch and over the phone with enthusiasm and a desire to help.
* Proactively contacting customers over the phone to identify and discuss their needs.
* Educating each customer on a range of products and services as well as different communication channels to engage with us directly.
* Using internal systems to ensure that customer records are accurately maintained and up to date, while ensuring vulnerable customers are identified and supported appropriately.
* Adhering to and understanding the appropriate policies, standards, controls, and limits of authority applicable to your role, supported by training, coaching, and appropriate communication.
What Do We Need From You?
* Passion for delivering exceptional customer service.
* Enjoy meeting new people and engaging in purposeful conversation.
* Work well with others, with a ‘one-team’ mindset across multiple channels.
* Excellent communication, engagement, and listening skills.
* Ability to react quickly when the day gets busy and handle a wide variety of customers with excellent time management.
* Ability to deliver outstanding customer service from a face-to-face or telephony background.
* Open to a broad range of activities, even if outside standard expectations.
* Able to grow, adapt, and change according to business needs and priorities.
Diversity and inclusion are a priority for us as we continue to support our members and represent the communities we serve. We encourage applications from individuals of all backgrounds, ethnicity, gender identity, sexual orientation, disability, neurodiversity, age, family or parental status, beliefs, nationalities, and religions - supporting an inclusive environment for all our colleagues to bring their true selves to Skipton.
If you have a disability, or if you have a condition that you believe may affect your performance during our selection process, we’ll be happy to discuss making reasonable adjustments to our processes for you. Please contact our Talent Acquisition team at talentacquisition@skipton.co.uk.
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