Customer Service AdvisorOur client based in Basildon are seeking an Customer Service Advisor to join their team on a Temporary basis (with the possibility of a permanent role) beginning immediately. The successful candidate will have good organisational skills and prior experience of sales order processing and customer service. If you have strong communication skills and are looking for an exciting new opportunity, then we would love to hear from you!Duties:
* Order management and fulfilment, order support and customer service-related tasks
* Assist with customer queries through marketplace messages on Amazon and eBay and ensuring customers receive a response within the 24-hour SLA response
* Handle incoming requests, via phone and email, to ensure any issues are resolved both promptly and thoroughly for the customer
* Monitor customer feedback, resolving complaints and assisting with queries
* Maintaining records, logging customer interactions on the CRM system
* Working with other departments to ensure the smooth running of the office
Experience Required:
1. Prior experience working within a customer service role (office based)
2. Experience using online platforms such as Amazon and eBay would be an advantage
3. Strong communication skills with a professional telephone manner and excellent literacy skills
4. Good organisational skills with high attention to detail
5. Ability to problem s...