Location: Head Office, Stoke
Salary: Competitive
Contract: Permanent
Hours: 38.75 hours per week
About Portmeirion Group PLC
Portmeirion Group are a highly successful & well established business with one overall aim: to be the leading force in the global homewares sector by growing our seven amazing brands. We have a culture whereby we work together as one team; we are respectful, think global, push boundaries, work hard and embrace tomorrow today.
Driven by the adoption of our global ESG initiative, Portmeirion Group is committed to developing the industry based upon three fundamental pillars: environment, social, & governance; within our global business units. Our colleagues are fundamental to our journey.
What skill set are we looking for?
1. Fluent in a European language is an advantage, but not essential for some markets.
2. PC Skills, Word, Excel and email
3. Proficient in computerised Supply chain functions
4. Product knowledge is an advantage, but not essential as training will be given
5. Good Knowledge of the business, particularly Customer Service
6. Good communication and telephone skills
7. Knowledge of Export documentation and accuracy in completing such documents.
Key Responsibilities
1. Communicate, verbally and in written form, with customers in the local language (where needed).
2. Interpret and enter Customers orders onto the system
3. Progress and chase orders
4. Arrange shipping and complete the required export documentation
5. Answer customer queries
6. Process customer complaints
7. Administer Credit notes and free of charge replacements, seeking the required information from our QA department.
8. Support the Export Sales Manager and the Group International Sales Manager.
9. Be pro-active in suggesting the correct products for the customers’ needs.
Benefits
1. Competitive salary
2. Health care cash plan
3. High Street discount scheme
4. Life insurance
5. Car parking
6. Reward & recognition schemes
7. Discounts in our retail outlets
8. Dedicated training & development to enhance or progress your career, including apprenticeships
9. Community volunteering days
10. Charity events
11. Long service awards
12. Employee wedding/retirement gifts
13. Employee retirement afternoon tea
14. Birthday recognition
15. Achievement awards
16. Enhanced annual leave & maternity
17. Bereavement leave
18. Free access to Portmeirion Village
19. Company pension scheme along with access to pension clinics
20. Innovation scheme & green team
21. Mental health first aiders
To be part of our exciting journey, please click on the link to be directed to our application form. See our websites for our company profile.
Please note: All applications will be processed within two weeks of the closing date. We reserve the right to close this position earlier than the published date, should we receive a high volume of applications.
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