About us
Vida Bank provides competitive savings products through Vida Savings and specialist mortgage solutions through Vida Homeloans.
Our mortgage business supports Buy to Let (BTL) and residential borrowers (ROO) who find themselves underserved elsewhere. Our mortgage customers range from Buy to Let investors, to the self-employed and customers with multiple jobs.
Our savings proposition is delivered online via our website, and is focussed on providing savers with fair, transparent and competitive rates. Our typical customers are active savers, who tend to look beyond their current account provider for savings accounts.
Our business model and strategy are underpinned by our core purpose to ‘Help More People Find a Place to call Home’.
We are here to help the under-served, especially those with more nuanced personal circumstances or borrowing needs who are not able to access a mortgage from a mainstream mortgage lender. Working exclusively with intermediary partners, we combine cutting-edge technology with skilled and caring underwriting expertise to solve complex customer problems.
As a fully regulated UK based bank with ambitious growth aspirations, we recognise the importance of having a clearly articulated culture strategy and the need to actively manage how it embeds in the business together with the behaviours which exemplify it.
As a recognised Best Companies Top 100 mid-sized company to work for in the UK and a finalist at the Financial Reporter Women’s Recognition Awards, we take pride in our diverse workforce, championing both ethic and gender diversity through our EDI commitments.
Having met the target set by being a member of the HM Treasury Women in Finance Charter we have 50% of senior management roles filled by women.
With offices in London, Newcastle and Skipton, we bring our teams together regularly to collaborate and empower our colleagues to have more choice around when and where they work on the days they are not in the office, with colleagues working remotely in various locations across the UK.
Our Culture
We are proud to have built a culture founded on an ethos of caring, and that sits at the heart of our Vida Values, driving the way we run our business, support our customers and other stakeholders on a daily basis.
We genuinely care about delivering the right outcomes for all our stakeholders who we consider through the cultural framework as our customers, colleagues, company and communities that we operate in.
By Joining Vida you will have a sense of belonging in what is a diverse and collaborative environment, where you will be empowered to take responsibility for driving delivery.
We embrace a diversity of backgrounds and experiences in our people, in the deeply held belief that better outcomes are achieved for customers when our colleagues are better placed to empathise with and understand their unique circumstances. From application to interview, we place inclusion at the heart of all we do.
Role Overview:
The role is responsible for supporting the HoIR in leading the development and delivery of our agreed intermediary engagement and relationship strategy focused primarily on corporate partners (Clubs and Networks) and large Broker Firms (including Packagers).
In partnership with the HoIR, this role will champion a new approach to intermediary engagement, centred around five key principles:
* We have absolute clarity on our key lending proposition
* All our intermediary-facing colleagues have deep policy and process knowledge
* We provide access to decision makers
* We can case shape and carry out pre-application triage
* Clarity of proposition, expert decisioning and excellent service fuel our partnerships model
This role will be responsible for managing key intermediary partnerships, focusing activity and communication to achieve jointly agreed objectives, developing sales and relationship opportunities and measuring performance and quality.
Key Responsibilities:
* Develop and manage highly effective relationships with our corporate partners.
* Seek new opportunities for partnerships with key intermediaries.
* Deliver the strategic objectives for each relationship as agreed with the Head of Intermediary Relationships.
* Identify and maximise opportunities to strengthen relationships and performance measures.
* Ensure targets and mix of business is met against company targets.
* Work within allocated budget to agree marketing and events plan with each account to maximise value.
* Achieve KPI’s across a range of quality and quantity measures.
* Work closely with Marketing to ensure all intermediary relationships are kept fully informed about our criteria, product ranges, services and changes to terms and conditions.
* Work effectively with all colleagues, facilitating sharing of best practice to maximise results.
* Build internal stakeholder relationships to ensure effective external delivery of product, marketing, quality and service strategies.
* Maintain and develop close working relationships with all functions within Vida Homeloans
* Utilise internal and external data to drive performance and identify opportunities.
* Ensure compliance with all legislative and regulatory requirements by ensuring that operational policies and procedures are understood and consistently followed.
* Maintain the highest standard of integrity in all business relationships.
Requirements:
* Significant account management experience within the UK mortgage sector with a proven track record of high-performance delivery.
* Relevant market experience with exposure to sales and marketing disciplines and account management skills.
* Strong influencing and communication skills in addition to being an accomplished and effective relationship builder.
* Highly organised self-starter, able to work on your own and as part of a team.
Our Values
Our values are well established and recognised throughout our organisation. They provide a frame of reference for the behaviours expected from our colleagues every day.
We find ways to break old conventions, especially those which cause exclusion or customer harm. We look for these qualities when hiring new talent into the organisation, and they underpin our approach to personal development and performance management for all our people. At the heart of this is the fact we care about our Customers, Our Colleagues and our Communities. We are:
Visionary- We innovate and break old habits, thinking big and pushing boundaries together as one team
Inclusive - We value each other’s differences and work to see people for who they really are
Dynamic - We are flexible and fast, cutting through complexity and never accepting second best
Authentic - We are honest and genuine, what you see is what you get
Benefits
* We offer a comprehensive benefits package to support our employees’ professional and personal needs. Further details can be provided upon application.