Office Supervisor
Grantham
Full Time M-F
Permanent
c£25,993k Plus Annual Bonus
Benefits - comprehensive online training program - 33 days plus stats - salary sacrifice scheme - retail discounts - Christmas Voucher - Casual dress - Events - Staff discount - free parking - annual pay reviews.
The office supervisor will supervise a small team within an open plan office environment, to deliver exceptional service via phone and email. Our FMCG products are supported via television, national press and direct mail marketing campaigns and the office takes a large volume of calls daily. The team are bubbly, enthusiastic and keen to promote and uphold the company's excellent market leading reputation throughout their network of offices and the local area
Duties for office supervisor include:
• Supervise the team to ensure branch targets are met.
• Monitor performance, coach, and support team members.
• Liaise with Operations Manager and Retail Manager regarding company strategy and opportunities.
• Update CRM system to with customer details.
• Make inbound and outbound calls, cross selling, and upselling products.
• Manage rotas, holidays, and sickness records.
• Report on KPI's customer acquisition and retention, sales, and prospects.
• Oversee team training and conduct 1:1 meetings.
The office supervisor must have the ability to supervise and motivate a small team, leading with passion, energy, and commitment. The role is a hands-on Customer driven position and candidates must have experience of forging good relationships with customers and internal staff. A confident clear telephone manner and Intermediate It skills are essential to the role.
The position would suit a Snr Customer Service Assistant, a Call Centre Manager, or a Team Leader with a strong focus on customer needs, satisfaction and has experience with volume calls.
Once you click apply for this job your application will be immediately received by Travail Employment Group or enquire now to work@travailemployment.com or call 01476 577248 for more details
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