Summary:
We are looking for a Systems Manager in our Technology Division who will be responsible for overseeing pricing, design, installation, maintenance, and servicing of various multi-discipline systems that we offer, including fire alarm systems, security systems, CCTV, access and entry control, entertainment and media, and network and WiFi installations. The role will involve managing a team of technicians, pricing and coordinating projects, and working closely with clients to ensure quality control, regulatory compliance, and customer satisfaction.
Responsibilities:
Project Management:
* Oversee and manage all the multi-discipline installations we offer from pricing stage to completion, ensuring they are delivered on time, within scope, and on budget.
* Coordinate with management, suppliers, and procurement teams to align project timelines and resource allocation.
* Regularly communicate project progress and address any delays or issues with clients and management.
* Develop and enforce project management best practices to streamline processes and enhance productivity.
Team Leadership and Development:
* Lead, manage, and mentor a team of installers, technicians, and service personnel.
* Conduct regular reviews to ensure team proficiency in installation techniques, safety protocols, and equipment handling.
* Evaluate team performance, identify development opportunities, and promote continuous improvement in technical and customer service skills.
Technical:
* Provide technical expertise in fire alarm, security alarm, CCTV, access control, and other systems installed and maintained by Netconnect to ensure installations meet high quality standards.
* Troubleshoot and resolve technical issues, collaborating with the engineering team when necessary to optimize installation methods.
* Ensure compliance with all regulatory and industry standards and promote adherence to safety protocols.
Customer Relations:
* Work closely with clients to understand their needs, providing expert advice and tailored solutions.
* Address client concerns, ensuring exceptional customer service and resolving issues effectively.
* Conduct post-installation follow-ups to ensure client satisfaction and offer support for ongoing maintenance or additional services.
Quality Assurance and Compliance:
* Develop and implement quality control processes to maintain high standards in installation and maintenance services.
* Ensure all installations meet regulatory requirements and industry standards, preparing documentation as needed for compliance and audits.
* Stay up to date on changes in regulations and standards to keep the company compliant and competitive.
Budget & Resource Management:
* Prepare and manage pricing proposals, including labor, materials, and equipment costs to ensure cost-effective operations.
* Coordinate inventory management to ensure availability of required materials and equipment for projects.
* Evaluate and recommend tools, equipment, and technology to improve installation efficiency and quality.
Supplier Coordination:
* Establish and maintain relationships with suppliers, ensuring high-quality, timely supply of materials.
* Negotiate with suppliers to secure competitive pricing and manage supply chain issues that could impact project timelines.
Business Development:
* Collaborate with the rest of the team to provide technical input and assist in bid preparation for prospective projects.
* Contribute to the development of new service offerings or package enhancements based on customer feedback and industry trends.
* Attend industry conferences and seminars to stay informed on innovations and enhance the company’s service offerings.
Qualifications/Experience:
* NVQ in Electrical engineering, fire & security management or related field preferred; relevant experience may be considered in lieu of formal education.
* Relevant certifications are advantageous.
* Minimum of 5 years’ experience in system installation, maintenance, or project management, with at least 2 years in a supervisory or managerial role.
Key Skills:
* Technical knowledge – strong understanding of fire, security, CCTV, and access control systems installation, maintenance, and compliance standards.
* Project Management – Proven ability to manage multiple projects effectively, with attention to scheduling, resource allocation, and budget adherence.
* Customer Service Orientation – Excellent interpersonal skills to maintain positive client relationships and handle inquiries and issues professionally.
* Leadership and Team Building – Ability to motivate and lead a team, fostering skill development and team cohesion.
* Analytical and Problem Solving Skills – proficiency in troubleshooting system issues and improving installation processes for optimal performance.
* Organisational Skills – strong organisational and time management abilities to ensure efficient project flow and responsiveness.
Work Environment:
* Ability to perform on-site inspections and assessments, which may involve climbing ladders, lifting equipment, and other physical activities.
* Primarily on-site role with travel to client locations (company car provided).
* Salary dependent on experience.
Job Type: Full-time
Pay: From £40,000.00 per year
Additional pay:
* Performance bonus
Benefits:
* Company car
* Company pension
* Cycle to work scheme
* Employee discount
* Free parking
* On-site parking
* Store discount
Schedule:
* Monday to Friday
Ability to commute/relocate:
* Morecambe, Lancashire: reliably commute or plan to relocate before starting work (required).
Experience:
* supervising/managerial: 2 years (preferred)
* system installation: 5 years (preferred)
Licence/Certification:
* Driving Licence (required)
Work Location: In person
Expected start date: 01/12/2024
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