The Role: Alvaria WFM/Genesys WFM Consultant
Location: London, UK - Hybrid
Role type: Inside IR35 Contract
Job Description:
Mandatory Responsibilities:
1. Experienced in Infrastructure support of Alvaria WFM/Genesys WFM. High level knowledge of Genesys framework/Alvaria WFM Infra will be an added advantage.
2. Knowledge in Alvaria WFM Cloud product (Desired).
3. Experienced in troubleshooting skills on Scheduling, Forecasting & Adherence related data mismatch issues (Desired).
4. Experienced in working on Linux boxes.
5. Experience in production support (Able to handle incidents, bug fixes, break fixes, and able to communicate with stakeholders).
Important Qualifications:
1. Hands-on experience on Linux/Unix/Windows platforms. Working knowledge on RDBMS, preferably Oracle & SQL Server.
2. Excellent verbal and written communication skills.
3. Ability to handle on-call responsibilities on weekends.
4. Able to work on shifts.
5. Experience in an agile working environment.
6. Working knowledge of cloud fundamentals.
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