Job Description for Senior Operations Coordinator
Company Overview
We are most famous for our award-winning event, buried deep in The Crown Estate, near Ascot. 17 years ago, Mike & Alison Battle created the event out of their own desire to take their children somewhere that would celebrate the pure, commercially unsullied, magic of Christmas. Now, with the help of Hollywood set-designers, West-End actors and more than a sprinkling of magic, the event is keeping the magic of Christmas alive for thousands of children every year.
LaplandUK celebrates and honours the values, imagination and wonderment of childhood through our magical world, rich storytelling and immersive memory making experiences. This is an exciting period of growth for us, as we look for new ways to bring the Lapland experience to a global audience through media, publishing, live shows and eCommerce channels.
Role Overview:
Senior Operations Coordinator on an 11-month fixed term contract, primarily focused on the delivery of the new Lapland UK event located in close proximity to Manchester. The role will report into the Operations Manager and will involve elements of planning and delivery for the production of the event.
Key Responsibilities:
· Responsible for the operational delivery of the Manchester event alongside the Operations Manager.
· Responsible for sourcing, negotiating, and contracting suppliers.
· Responsible for assisting with the producing of all relevant event documentation and procedures including production schedules, Event Management Plan, critical path, safety paperwork and operational checklists.
· To work cohesively alongside all other departments of the business.
· To work with the customer experience team to ensure that the delivery of the event is aligned with the expectations for the live rehearsals and event live performances.
· Responsible for inputting into the event budget with forecasting, meeting targets and reconciling. This must include finding efficiencies for cost optimisation.
· Responsible for managing a variety of staff and freelance professionals whilst onsite.
· Responsible for the onsite management of the event within a safe and timely manner, whilst championing a collaborative culture alongside the Operations Manager.
· To develop better operational procedures to improve the delivery of the live show.
Required Experience and Attributes:
· Proven Experience (2+ years) within outdoor Event Operations.
· Experience in managing different teams including staff, contractors and all other stakeholders.
· Ability to troubleshoot and resolve issues quickly and effectively, whilst remaining composed under pressure.
· Experience in managing an event budget, including negotiating and effectively forecasting and tracking all expenditure.
· Excellent communicator.
· Proven ability to manage multiple tasks within a fast-paced environment.
· Exceptional attention to detail and organisational skills.
· Excellent IT literacy including Excel, Word and PowerPoint.
· Proficiency in Event Management software and tools.
· Knowledge of relevant industry regulations and health and safety standards.
· Full Driving Licence
Life at LaplandUK:
At LaplandUK, we believe in the magic of collaboration, a steadfast commitment to excellence, and a team that's always willing to roll up their sleeves and get involved. Working with us means being part of a dynamic environment where collaboration brings out the best in everyone, diverse talents converge, and innovation thrives. Our commitment to excellence ensures that every team member is dedicated to achieving the highest standards, contributing to a workplace culture that values continuous improvement and outstanding results.
We're not just looking for employees; we want people who are excited to get involved, embrace challenges, and bring a hands-on approach to their work, creating a workplace full of positivity and collective success. Overall, working at Lapland UK offers a chance to be part of something truly special, where the wonder of childhood is celebrated by a team dedicated to making memories for over 40,000 families each year.
Passion for the Mission.
It is more than a job to us. We understand the importance of what we do and its legacy. Be guest obsessed.
Driven by our Ambition.
We are determined to make it happen, whatever it takes. Anything is possible and we’ll never give up.
Responsible for Everything.
We own what we do, and we get the job done. We take the work seriously, but never ourselves. We support and challenge positively to find our truths.
We only win Together.
Individually we are strong, but together we can change the world.
Salary
Circa £35,000 per annum pro rata.
Benefits:
· Flexible hybrid working (4 days in London, 1 day at home)
· Dog friendly office
· 20 days annual leave + bank holidays.
· Contribution towards further development and training
· Perks at work discount scheme
· Vitality private healthcare scheme (after qualifying period)
· Monthly team social events
Applicants must be authorised to work in the United Kingdom without the need for visa sponsorship.
Lapland UK reserve the right to withdraw this advert at any time. Due to the high number of applications being received, we may not be able to respond to every applicant. Lapland UK is proud to be an equal opportunity workplace that seeks to recruit, develop and retain the most talented people from a variety of backgrounds, perspectives, and skills. We therefore encourage applications from all genders, races, religions, ages and sexual orientations, as well as parents, veterans, people living with disabilities, and any other groups that could bring diverse perspectives to our business.