Job Title: Head of Centre – Property Management
Location: Exchange Quay, Manchester
Brand: Leaders
Salary: up to £54,000 OTE
Hours: Monday to Thursday 9am to 6pm, Friday 9am to 5:30pm
About Leaders:
Leaders, as part of the Leaders Romans Group, is a well-established and reputable property group across the UK. With a history rooted in providing exceptional property services, Leaders has earned a commendable reputation for its commitment to professionalism, client satisfaction, and expertise in the property market.
Job Summary and Key Responsibilities:
Reporting to the Regional Manager/Director, Leaders is seeking a new Head of Centre within Property Management to join our dedicated and dynamic team based in Manchester. To be successful in this position, you will need to be a current Senior PM or Team Manager with experience in leading a team. You will oversee a team of Property Managers and Inventory Clerks, providing day-to-day support and ensuring the smooth running of the branch portfolio while working with the Regional Manager to support strategic objectives.
Key Responsibilities:
* Providing support and guidance to a PM Team Leader and a team of 20 with respect to the PM/PI function, their productivity, and output.
* Conducting morning meetings.
* Assisting the Property Management Team Leaders with ongoing recruitment of PM/PI roles within the region.
* Providing support and guidance with the implementation of new legislation.
* Helping investigate customer complaints and proposing/undertaking appropriate responses.
* Coordinating and, where possible, providing training.
* Supporting the Property Management department through guidance and mentoring to achieve strategic objectives.
* Supporting audits of property management departments in conjunction with branch audits.
* Ensuring that property management best practices are shared.
* Checking gas daily to ensure processes have been adhered to, having relevant conversations.
* Monitoring teams' overdue workflows, having relevant conversations.
* Monitoring the churn report, having relevant conversations.
* Identifying possible opportunities to enhance the level of service provided to both internal and external customers, discussing with RPM and assuming responsibility for implementation.
* Working on group projects or initiatives along with the RPM to ensure successful implementation.
* Direct line management responsibility in relation to Property Management Team Leaders.
* Responsibility to enforce strategic objectives.
* Conducting interviews.
* Ensuring adequate cover in the department during holidays and days off.
* Monitoring workload of Team Leaders and Property Managers, being aware of any issues that may affect staff morale.
* Being the point of contact for the lettings/branch managers to resolve issues with the property management team.
* Being a point of contact for out-of-hours emergencies and acting in accordance with best judgment.
What Are We Looking For:
* Excellent communication, written and verbal.
* Professional telephone manner.
* Organizational skills, time management, and attention to detail.
* Experience leading a team.
* Proven history working within the property industry.
* Up-to-date knowledge of legislation.
* Full UK Driving License Required.
What We Can Offer You:
* Proven track record for career growth and advancement within the company.
* Market-leading training and ongoing professional development.
* Access to a diverse portfolio of properties.
* Supportive and collaborative team environment.
Benefits:
* Competitive base salary and additional incentives.
* Quarterly and yearly awards including trips abroad.
* Salary sacrifice pension scheme.
* Generous holiday allowance, increasing by 1 day per year based on service.
* Excellent parental leave and newly introduced fertility policy.
* Staff discounts.
Leaders Romans Group is an equal opportunities employer and encourages candidates of all backgrounds to apply. We look forward to welcoming a dedicated individual to our team who shares our commitment to excellence in the Real Estate Industry.
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