Job Advert
Deadline for applications: 5pm 31st December 2024
Reports to: General Manager Catering & Retail
Location: The Glasshouse International Centre for Music
Working hours: 36 hours across 7 Days (evening & weekend work required)
Salary: SCP 37, £37,026 per annum
About The Glasshouse International Centre for Music
We’re a place where you can hear rock legends or pop icons on the same night as folk trios or opera singers. Where new musicians
are nurtured and showcased on the same stages as platinum- selling performers. And where youth choirs and tambourine- shaking
toddlers practice in the same spaces as our acclaimed orchestra Royal Northern Sinfonia.
Whether you’re front of house, waiting in the wings or keeping things running behind the scenes you will be part of a team that
means 2 million people enjoy top – notch gigs, concerts and classes in our own venue at Gateshead Quays, out in communities across
the North East and through live- streamed performances and digital lessons.
About you
Are you self-motivated, happy working in a team environment and flexible enough to adapt to a changing environment? If this sounds
like you, read on to find out how you can hit the ground running.
It would be great if you had experience in:
* Building an inspired, knowledgeable, and well-trained team,
* overseeing recruitment and training of all kitchen personnel.
* Design and implement new menus for programmed activity and ensure meeting necessary GP margin.
* Ensuring GP margin is achieved across all food offers and kitchen operations
* Oversee the ordering of food and consumables stocks.
* Ensuring all areas of responsibility are regularly cleaned, kept in good order and meet all requirements of Food Safety Act &
Health & Safety Act, achieving excellence in Hygiene standards and full compliance with Health & Safety regulations and Fire
Safety policy.
* Operate control systems as defined by the EHO, competing for all necessary records.
* Ensure all temperature checks and HACCP documentation are carried out and recorded in due diligence records.
Skills and knowledge of:
* Zonal & Acquire systems
* Microsoft office
* Food safety (level 3 and above)
* Kitchen management
* HACCP
* NEBOSH
* IHOSH
* Ability to work well under pressure in a multi outlet operation.
* Passionate about people - enjoy communicating with team members, suppliers and key clients.
* Passionate about food and hospitality- a natural flare for amazing food quality
* Strong communication skills
* Capability to deliver key business metrics including financial performance, quality standards, employee engagement, food safety
management
* Strong leadership skills- confidently able to appoint, develop and inspire high performing kitchen brigade
It also helps if you have:
* Significant experience working within the hospitality industry, including managing food provision for large scale events.
* Good understanding of procurement systems
* Good understanding of designing and costing menus
You’ll be responsible for:
* The Kitchen Brigade
* Food purchases & Stock management
* Menu design and development
* Rota & brigade training
* Liaising with teams to deliver the best Food & Beverage service.
But don’t worry if you’re not a perfect match for the job description and criteria, we’d love you to apply anyway. We are more
interested in your determination, positivity, and willingness to get stuck in.
Our commitment to your development
At The Glasshouse, we’re always learning. And we know that when it comes to training, everyone is different. So, you’ll work
closely with your manager to identify what your training journey will look like. If you have a specific interest or you would like
to develop your skills in a certain area, we want to hear about it.
This may be through gaining a qualification, on-the-job training or learning within your team, but whatever path you take, through
training and support, we’ll help you develop the skills and knowledge you need to thrive in your role.
Diversity, Equality, and Inclusion
At The Glasshouse, we encourage a working environment that’s welcoming, inclusive, and diverse. Different backgrounds, views and
experiences are valued so everyone can be themselves.
Our venue and programmes are for everyone, so we want to make sure this opportunity is available to everyone, no matter your
background or the challenges you’ve faced.
For example, we would love to hear from you if you:
* Are D/deaf. Have a disability, learning difficulty or significant long -term health condition which affects your daily life
* Describe yourself as neurodiverse (this might include dyslexia, dyspraxia, dyscalculia, ADHD, autistic spectrum, and others)
* Grew up in a family receiving Universal Credit or state benefits
* Have ever lived in council or social housing or been on the housing register
* Have ever lived in sheltered accommodation or experienced homelessness
* Experienced being in care at any point in your life
* Have been a refugee or asylum seeker
* Are from the African, South, East and South–East Asian, Middle East, Latinx or North African diaspora, or have experienced
racism
* These are some common examples of challenging circumstances but there may be others. Everyone is welcome to apply.
* We do not discriminate because of race, colour, religion, gender or gender identity, sexual orientation or expression, age,
disability or any other protected characteristic as outlined in the Equality Act 2010.
Safeguarding children, young people and adults at risk
We are committed to safeguarding and promoting the welfare of children, young people and adults at risk and expect all of those
that work with us to share this commitment. We operate a robust safeguarding framework and continuous assessment and development
to support safer working practice across out workforce. Our roles are subject to a safer recruitment process which includes
relevant background checks and the disclosure of criminal records, sanctions, and investigations where appropriate.
Right to Work
We welcome applications from candidates already eligible to work in the UK or those that can apply for a visa granting permission
to work in the UK (e.g. dependent visas, ancestry etc.) that do not require sponsorship. You will be asked to share proof of this
prior to receiving any offer of employment.
Our application process
Closing date for applications: 5pm 31st December 2024
Interview date: 7th January 2025
We understand that interviews can be a nerve-racking experience. We want you to feel comfortable so you can be yourself and shine,
so if you have any questions about the role or the application process, please contact Isabella, People Coordinator at
recruitment@theglasshouseicm.org [recruitment@theglasshouseicm.org]
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident .