Our client based in Marlow requires a temporary candidate to assist within their customer services team whilst a colleague is taking extended leave.
The position is based on 37 hours per week, Monday to Friday. You will be office based. There is plenty of parking.
Key duties include:
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o Check and process all manual customer orders
o Allocate, dispatch and invoice of all customer orders as per warehouse reports daily
o Logging and keeping complaints tracker updated
o Sending replacement orders for complaints
o Order query via email, over phone or through social chasing an order
o Adding new product to customer price lists
o Sending Pre-advise to warehouse for all stock POs
o Arrange stock transfers/repacks with warehouse and updating in Sage 200
o Arrange stock transfer to office for sample orders when required
o Providing excellent customer service to our online customers via email and phone
o Resolving customer queries, complaints, and tracking issues in an efficient and timely manner
o Maintaining accurate and up-to-date customer and product complaint records
Required skills and experience
1. Excellent PC skills including Emails & Microsoft Outlook, Word and Excel
2. Ideally experience of SAGE 200, although this can be taught to a confident person
3. Able to work on own and within a Team environment
4. Good telephone manner