Summary The studio provides conservation services to National Trust properties to ensure collection items are cared for and well-presented. As business services lead, you’ll ensure an efficient, effective and flexible conservation service for our clients. You’ll lead a team of volunteers who support the studio’s work, by undertaking administration tasks, photography, preventive conservation and collections management activities. You’ll coordinate business activities including transport arrangements, professional visits, maintenance of soft facilities and equipment and ordering goods and services. What it's like to work here Reporting to the studio lead your role supports a small team of conservators specialising in different fields of conservation, including paintings, frames, furniture and objects. Your contractual location will be the Royal Oak Foundation Conservation Studio in Knole, Kent and you will be expected to attend the office. Occasional Saturday working will be required as the studio is open to the public Wednesday - Saturday. The studio, set in a 15th century barn, is a stunning open plan workspace, with a visitor area and separate events space. Working alongside the conservation team are visiting and contracted professionals delivering a variety of services, from photography, to analysis, consultancy and research, the studio often hosts workshops, seminars, and events. What you'll be doing You’ll deliver great customer service, whether that’s through the coordination of events or visits by internal and external partners. You will also ensure a great conservation service to National Trust properties and teams by regularly reviewing the studio’s processes and service offered. You’ll identify opportunities to work more efficiently to save both time and money. Through collaborative working and drawing on your own experience you will ensure clear communication and leadership. You’ll bring exceptional levels of organisation, managing processes, which include, records management, compliance, meeting management, ordering and reporting. You’ll be financially savvy and able to manage operating and project budgets, ensuring good cost control and sustainable procurement by following the Trust’s procedures. You can view the full role profile for this role in the document attached. You don't need to have all of the knowledge, skills and experience listed in the role profile; this is just to provide a full picture of what’s possible in this role. Who we're looking for Ideally your skills and experience will include: Great team player. Flexible and customer focussed. Well organised and attentive to detail Experience in a busy office/business environment, along with facilities responsibility. Experience of budgets, finance and co-ordination of projects. Ability to effectively communicate at all levels Effective influencing and negotiating skills Experience of working with and supporting volunteers. The package The National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too. •Substantial pension scheme of up to 10% basic salary •Free entry to National Trust places for you, a guest and your children (under 18) •Rental deposit loan scheme •Season ticket loan •EV car lease scheme •Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts •Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria. •Flexible working whenever possible •Employee assistance programme •Free parking at most Trust places Click here to find out more about the benefits we offer to support you.