Customer Analyst required for growing Central Chichester based Company. Salary £24,570 DOE plus annual bonus of £2,000 p.a. 22 days holiday BH rising after 3 years of service to 24 days and 27 days after 5 years, many benefits and committed training, support and development. Hybrid working – home and office Pension Healthcare cash plan Lots of incentive schemes/rewards Responsibilities For Customer Analyst: Regularly review customer contracted services against operational delivery to ensure all SLA’s & obligations are met. Review customer portfolios and ensure they are maintained regularly to allow for the most accurate reporting possible. Ensure tasks are tracked through Planner to allow reporting & visibility across the business. Oversee the operational set up of new customers during the onboarding process. Manage customer specific data and requests, ensuring business continuity maintained As well as Attend customer meetings & teams calls, bringing subject matter experts as appropriate. Liaise with analysts across the Commercial Services Team to ensure all tasks are delivered to the customer on the agreed time frame & to a high quality. Manage incoming email queries from customers, retailers & other sources in a prompt & polite manner within contractual SLAs. Promptly answer inbound calls, dealing with all callers politely and professionally. Meet regularly with the Account Management Team as required. Identify action points from meetings & reports, follow through to resolution and communicate progress. Report regularly to Senior and Lead Customer Analysts, line manager and/or Commercial Manager on progress of assigned tasks, successes, and any potential issues. Ensure effective communication throughout the Commercial Services Team, proactively collaborating with all analysts & supporting in completion of any relevant tasks to provide the best customer outcomes Candidate requirements for the Customer Analyst: Exceptional IT skills especially excel and working with large amounts of data Excellent numeracy An aptitude for, and an enjoyment of analysis Experience of using Excel (and the aptitude to upskill) Highly organised and accurate Strong customer service/communication skills Ability to work in a pressurised environment Confident and professional Resilient with an excellent work ethic Accurate and thorough with own workload Self-motivated with a can-do attitude We are looking for a confident, analytical and motivated person to join an amazing company in Central Chichester. The position of Customer Analyst is a very detailed, busy, analytical and customer focused role; working with large amounts of data and a variety of key customers. A hybrid position working with a lovely bunch of people. Informal culture with a high level of professionalism. Impressive client base and a company who are looking to invest long-term in their new recruit