Be Yourself - Be an Inspiration to Your Team - Be Leonardo
As a Meetings and Events (M&E) Operations Manager and Head of Department, youll be keeping the M&E operation running like clockwork and leading your team to ensure our guests have an incredible experience with us. Take a deep breath because youll be stepping into a busy role! We set high standards for ourselves to surprise and delight our guests, so youll need to manage the M&E operation with a passion to deliver excellent customer care.
If youre our ideal M&E Operations Manager, you will:
* Be yourself!
* Be a vibrant host for customers and an expert in recognising their needs- customer retention is a crucial part of this role!
* Be hands on and visible in the operation with the ability to lead and multi-task
* Keep the details in mind- youll take ownership for ensuring the hotel facilities and equipment are well-maintained
* Have great communication skills- its important to establish relationships with organisers, and other departments within the hotel!
* Ensure that staffing levels are adequate for upcoming events
Why come join us?
We look after our colleagues just as well as we look after our guests. Once youre part of the team, youre part of the Leonardo community and its our role to keep you at the top of your game as a Head of Department (HOD)! Our HODs hold key team leadership ...