TEMPORARY | CUSTOMER SERVICE ACCOUNT MANAGER I am working with a client in Wakefield to recruit a Customer Service Account Manager. Your tasks will include:• First answer on the Customer Service phone line (Microsoft Teams). • Dealing with telephone and email enquiries. • Taking and processing stock orders. • Sending pre-production samples. • Approving samples from external suppliers. • Following up on orders and updating customers accordingly. • Importing orders and sending smart forms to customers. • Assisting the Sales department with various projects. • Sending/emailing order confirmations to customers. • Liaising with staff in other departments and with external contacts. • Updating Capsule CRM system with opportunities. • Establish effective, professional, positive working relationships with colleagues. • Be responsible for personal health and safety at work. The kind of skills you will need are: • Customer focussed. • Good attention to detail. • Ability to work under pressure. • Have proven organisational skills. • Proven stakeholder management. • Strong multitasking. • A solution-based mindset. • Strong written and verbal communication skills. • Good computer skills. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. 4655817