Royal Papworth Hospital NHS Foundation Trust
The Estates and Facilities Department is at the heart of keeping our hospital running smoothly, ensuring our clinical colleagues can focus on delivering exceptional care. We are seeking a proactive and enthusiastic Deputy Soft FM Manager to join our dedicated team.
In this key role, you'll be leading and overseeing a range of vital services, ensuring the consistent delivery of top-quality soft facilities management. You'll play a critical part in identifying and implementing improvements that keep our hospital environment safe, clean, and welcoming for patients and staff alike.
Why Join Us?
This is more than just a job -- it's a chance to make a real difference in how our hospital operates. You'll be joining a dynamic and supportive team, with opportunities to develop your skills and take on exciting challenges. Your work will directly impact the hospital's daily functioning, contributing to an environment where exceptional care thrives.
Main duties of the job
What You'll Do
1. Security, cleaning, laundry, pest control, portering, patient catering, and more.
2. Overseeing and collaborating with our PFI contractors to ensure service excellence.
3. Monitoring and auditing the performance of key service providers while building and maintaining strong partnerships.
4. Your initial focus will be on enhancing our Security provision and Waste Management, with an eye to streamlining and refining other areas in the long term.
Key Responsibilities
1. Lead and Oversee: Step in for the Soft FM Manager when needed, managing a full portfolio of soft services.
2. Be a Key Liaison: Take charge of patient catering, linen, and uniform services, while being the point of contact for security matters.
3. Hands-On Involvement: Develop training programs for NHS staff in conflict resolution and de-escalation. (We'll support you to obtain your SIA card!)
4. Champion Waste Management: Collaborate with the Environmental Manager to ensure efficient, compliant waste disposal.
5. Support the Team: Oversee recruitment, training, safety, and welfare of function staff, ensuring they're equipped to provide the best service possible.
6. Partner with Contractors: Maintain high standards with outsourced services, auditing performance, and ensuring compliance.
7. Stay Involved: Participate in review meetings, working groups, and committees to ensure a seamless, efficient environment.
About us
Royal Papworth Hospital NHS Foundation Trust is the UK's leading heart and lung hospital, delivering care to more than 50,000 patients a year in its new state-of-the-art hospital in Cambridge. We perform the most heart and/or lung transplants in the UK and carried out the UK's first successful heart transplant in 1979. It also offers emergency heart attack treatment, sleep centre care and is one of just five centres nationally for those in severe respiratory failure.
Based on the Cambridge Biomedical Campus, the largest centre of medical research and health science in Europe, the Trust is at the heart of treatments of the future. Royal Papworth became the first hospital trust in the country to be rated outstanding in all five areas assessed by the Care Quality Commission - a rating it still holds today. The Trust holds its values of compassion, excellence & collaboration at its core, and all colleagues joining the team are expected to uphold these in their day-to-day roles & interactions. Royal Papworth is proud of its diverse workforce and encourages people to embrace their individuality.
The Trust values difference and welcomes all applications irrespective of age, disability, gender reassignment, marriage and civil partnership, pregnancy & maternity, race, religion & belief, sex and sexual orientation. Providing they meet the minimum post criteria, applicants with disabilities will be offered an interview.
Job responsibilities
On this page you will find a Role Profile which provides information about the hospital and full details about the role. We recommend that you review this and refer to it as you complete your application. Please include how you will meet the Trust Values Compassion, Excellence and Collaboration. If you would like more information about the role or working at Royal Papworth Hospital, please get in touch with the contact for this role.
Person Specification
Qualifications
* Level 3 Food hygiene certificate.
* Knowledge of HTM07/01 (Waste Management)
* Degree level or equivalent, post graduate knowledge through training, experience.
* Experience of use of IT packages including Word, Excel and Powerpoint, and use of data to develop presentation material for training and information for reports and audits.
* SIA registered
* Knowledge and experience managing Infection, Prevention and Control within an environment.
* Working within a hospital environment
* Experience with working with security teams and understanding security protocols
Experience
* Demonstrable interpersonal, leadership, and organisational skills
* Ability to plan work effectively, manage priorities and work efficiently under pressure
* Knowledge of National cleaning standards 2012
* Knowledge of National food and Beverage standards 2020
* Experience of delivering training sessions via presentation to small and medium groups, both in person and online.
* Knowledge of pest control legislation.
* Knowledge and experience of security for patients and staff.
Additional Criteria
* Please provide evidence of your commitment to uphold the Trust's values: Compassion, Excellence, Collaboration
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer name
Royal Papworth Hospital NHS Foundation Trust
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