2nd Line Support Engineer
£29k - £33k
Hove Area
Are you a talented IT professional looking for an exciting opportunity to showcase your skills?
We are seeking a proactive and customer-focused 2nd Line Support Engineer to join our client's dynamic team at a leading IT managed service provider company.
The successful candidate would desirably have a driving license as you will be required to visit clients' sites.
Benefits:
* Access to pool vehicles for work related activities
* Located on the seafront by the Lady Bee Marina with nearby cafes and beach
* 5 minutes from train station and bus routes
* Large modern air-conditioned office
* Friendly working environment with regular social events
* High spec workstation setups including Nitro chairs
* Training
* Free drinks and snacks
* Breakout area for pool, table tennis and air hockey.
* Holiday entitlement increases based on length of service
What the role entails:
Some of the main duties of the 2nd Line Support Engineer will include:
1. Manage multiple tickets and projects
2. Assisting technical support requests within the team and working on 2nd line tickets and projects.
3. Keeping the IT documentation up to date
4. Meet and exceed SLAs
5. Ensure good communication to both customers an...