Social network you want to login/join with:
Fixed Term Account Manager - John Lewis High Wycombe, High Wycombe
Client:
CHANEL
Location:
High Wycombe, United Kingdom
EU work permit required:
Yes
Job Reference:
33ab4292ce04
Job Views:
74
Posted:
18.02.2025
Expiry Date:
04.04.2025
Job Description:
Fixed Term Account Manager
Location: John Lewis High Wycombe
Contract: Fixed Term/MAT Cover until August 2025, 37.5 hours/weekly, any 5 out of 7 days
CHANEL is an independent company that believes in the freedom of creation, cultivates human potential, and acts to have a positive impact in the world.
“In order to be irreplaceable, one must always be different” stated company founder, Gabrielle Chanel. At CHANEL, we strive to identify what is unique in each person and support them through their journey with the brand.
Our mission at CHANEL Beauty is to underline what is most unique in every person and give our clients the confidence to become the true expression of themselves through exceptional fragrance, make up and skincare creations.
JOB PURPOSE
In line with the F&B vision and mission, the Account Manager will lead an energetic and passionate team of people who are dedicated to creating experiences with our clients. Through a keen sense of business acumen, the Account Manager is responsible for all retail activities that contribute to the brand’s image and leadership in the market by liaising with field and head office functions. They will be responsible for the day to day running of the counter and continue to coach and mentor the team.
KEY RESPONSIBILITIES
Leading the team:
* Guide the team towards achieving results and developing individual talents.
* Create an environment rich with ethics, integrity and diversity, which leads to positive team collaboration.
* Proactively identify, address and manage any employee relations issues with the support of their Retail Development Manager in accordance with local CHANEL policies and procedures.
* Help facilitate frequent team and individual communication to ensure collective knowledge among all team members.
* Share the brand vision and business challenges, giving meaning and empowerment to the team while holding them accountable.
Business developer:
* Build CHANEL’s portfolio of clients through data capture in line with brand expectations.
* Develop business initiatives in line with the brand vision and strategy.
* Take responsibility for staff rotas including day-to-day operational zoning to ensure floor coverage and optimal client experience.
* Communicate retail and collateral stock needs to all necessary parties.
* Provide feedback and reporting to line manager to influence strategies and recommendations.
Experience creator:
* Create tailor-made, personalised client experiences and build long-lasting relationships.
* Consider the omni-channel journey as a whole and help the team embrace digital shopping trends.
* Facilitate the resolution of client service complaints to ensure each client leaves satisfied.
* Ensure the team has tools/training to provide a CHANEL client experience.
* Ensure visual merchandising guidelines are adhered to and maintain a clean, tidy, and welcoming business environment.
CHANEL Ambassador:
* Possess solid knowledge of the brand, its heritage and know-how, and share it with clients as well as the team.
* Implement all training received and be proactive in self-learning.
* Ensure respect of the uniform and grooming guidelines at all times.
SKILL SETS
Leadership and Management skills:
* Strategic thinker: Analytical and systemic, challenge the status quo, communicate the vision to inspire and engage.
* Relationship-focused: Collaborative, partnering and influencing skills.
* Ability to develop and empower people: Listening and empathy, feedback and coaching skills, performance management, delegation.
* Performance minded and decisive, strive for continuous improvement.
* Strong verbal and written communication skills.
* Curious, personal agility, continuous learner.
* Self-awareness, self-confidence, and self-control/stress management.
* Enthusiasm, energy and motivation.
* Trustworthy with integrity/ethics.
Benefits at CHANEL:
* Physical Wellbeing: Private Medical Insurance covering pre-existing medical conditions, Online GP App with 24/7 appointments, and Cycle Scheme participation.
* Financial Wellbeing: Pension, Life Assurance and Retail Discounts across multiple retailers.
* Mental Wellbeing: Employee Assistance Programmes and Other Support Lines.
* Lifestyle: Arts & Culture Ticket Discounts and CHANEL Product Discounts.
* Employee Recognition: Service Awards Programme offering CHANEL Products and Additional Holidays.
*Benefits are eligibility dependent and subject to change at any time.
#J-18808-Ljbffr