P osition: Sales Advisor - 8 hours per week L ocation: Samsonite Store, Gunwharf Quays, U nit R16, Portsmouth PO1 3TZ A vailability: Immediately J ob Purpose: O ffer Samsonite customers exceptional service by projecting a positive image of the Company at all times, in order to maximise sales. A ssist in the maintenance of a tidy and well presented store, maintaining high standards in all areas. P rincipal Accountabilities: C ustomer Service/Sales O ffer advice on, and demonstrations of, Samsonite products in a professional manner to ensure a friendly shopping experience. I ntroduce selling benefits and various features of merchandise range. M aximise sales through detailed product knowledge and add on sales B e knowledgeable about store layout, products and stock availability. D eal with customers in a cheerful, polite and efficient way, always considering their needs. H andle customer complaints and phone queries tactfully in line with Company Policy. P rocess transactions in an efficient and professional manner always adhering to Company Procedures. B e fully aware of Samsonite after sales service, Supplier’s warranties and areas covered. M aintain awareness of sales promotions, incentives and product brochures B e aware of all sales figures, targets and commission on a daily/weekly/period basis. S tock/Merchandising P rocess deliveries and communicate any discrepancies under and over in an efficient manner. E nsure backup stock and stockrooms are kept in order. B e knowledgeable of all products (current and new) and selling benefits. A ssist in layouts and maintenance of merchandising and internal displays. R ead and action relevant Head Office communication A ssist in stock counts as directed by Store Manager. S ecurity T o ensure that any security issues are acted upon where possible and reported to Management. T o remain vigilant when dealing with stock and monies, ensuring that Company Procedures are always adhered to. H ouse Keeping M aintain high standards at all times within the branch. E nsure that cleaning is carried out daily and look after all fixtures, fittings and stock O perations /Administrative Duties H andle telephone enquiries in a polite, helpful and efficient manner; and ensure all messages are communicated. E nsure all customer enquiries/orders are communicated to Head Office in accordance with Company Procedures. O pen and close the store following Company Procedures. C arry out stock and personnel administration as directed by Management. A ttendance T o report for work 10 minutes before the start of the shift in order to prepare for the scheduled start time. I f absent or late, to contact the store at the earliest opportunity to allow for any alternative arrangements to be made. I f employee is unable to attend work they must speak DIRECTLY to their Manager by TELEPHONE as soon as possible. A ny LOSS of business time must be made up and discussed with manager. T o attend training courses as directed by Store Manager, arriving at the training venue in a timely manner. T o adhere to company attendance policy A ppearance M aintain a well groomed, neat and tidy appearance at all times, in line with Company Dress Policy. H ealth & Safety E nsure that any accidents or potential dangers to staff or customers are acted upon where possible and reported to Management. B e knowledgeable of Health and Safety Manual and fire safety procedures of managing agent within store. A dditional Responsibilities T