To monitor individuals who have commissioned care via the ABI pathway. Attending case conferences and liaising with specialist services, ensuring that clients return to local services as soon as practicable if current provision is out of area. To communicate sensitive information regarding expectations of function and fluctuation of abilities, in understandable form, to clients and families, assisting them in coming to terms with their brain injury and changes that each step through the system brings. To ensure that people affected by acquired brain injury have access to information related to their condition and use specialised skills to communicate and interpret this information to all clients in an understandable manner, using empathy and reassurance. Utilising skills in motivating clients and / or carers (who may have psychological / mental health needs or other barriers to understanding) to engage in the therapeutic process. To ensure Providers have developed comprehensive management and rehabilitation programmes considering clients and carers views, and wishes, using clinical reasoning and evidence based practice. Enabling carers and family members to participate in, and understand their role in the rehabilitation process, to promote a positive environment to enable optimum functional recovery. To facilitate an inter and intra disciplinary approach to client care and rehabilitation of those with acquired brain injury, liaising with, and advising others across multiagency boundaries in primary and secondary health care, social services, and the voluntary sector. To prioritise and manage highly complex and specialist caseload; managing own time effectively, planning client visits, deciding on clinical priorities to maximise time, working as an autonomous practitioner, seeking support from the ABI Team Manager where appropriate. Demonstrating a high level of negotiation skills in the management of conflict, employing skills to assess, diffuse and de-escalate highly emotive or aggressive situations; dealing with complaints sensitively, avoiding escalation where possible. Negotiating with other professionals, carers and clients around assessment and management of highly complex cases; sharing sensitive information whilst observing data protection guidelines. Provide support to family members, to help them deal with the trauma of sudden change to family life and relationships. Working with defined BSOL and national protocols / policies and professional code of conduct, whilst being professionally and legally responsible and accountable for own actions. To provide written and verbal complex patient-related information to other agencies in health (e.g. GPs, District Nurses, Consultants) social services, education, employment, benefits and voluntary. To monitor the appropriate use of allocated BSOL budget and escalate cases that present a cost pressure to the ICB.