Our client is on a mission to help professionals across 20+ industries understand and work with the UK and Germany's fastest-growing companies. As we continue to expand, we're looking for a Client Experience Manager to help our diverse client base get maximum value from our data platform
Day-to-day, your responsibilities will include:
* Delivering engaging training sessions to help clients navigate and maximize our platform's potential
* Building strong relationships with clients across various sectors, from banking to government
* Managing multiple client accounts and ensuring consistently high satisfaction levels
* Identifying opportunities for account growth and platform enhancement
* Supporting client retention through proactive engagement and problem-solving
We're looking for a university graduate with:
* People skills: Outstanding communication abilities and natural emotional intelligence
* Organization: Strong ability to manage multiple priorities and client relationships
* Proactive mindset: Self-motivated approach to work and client success
* German fluency: Ability to support our growing German market
* Service experience: Background in customer service, hospitality, or teaching
We're offering a competitive package (£26k + £1k bonus) with benefits including:
* A stake in the company: Substantial options scheme
* Professional development: Ongoing training and development
* The latest tech: MacBook and required equipment
* Health and wellness: Counselling and wellbeing benefits
* Regular events: Friday drinks, expert talks, company parties
* Travel support: Season ticket loans and cycle scheme
Robert Walters Operations Limited is an employment business and employment agency and welcomes applications from all candidates