We are looking for a highly motivated and knowledgeable Cancer Care Coordinator to join our dynamic and friendly team that is committed to delivering exemplary patient care for our patients. Someone who can build strong relationships with team members and really wants to make a difference.
The Cancer Care Coordinator will work within the Primary Care Network (PCN) team and GP practices supporting the delivery of NHS England's Comprehensive model of Personalised Care and the Early Cancer Diagnosis Direct Enhanced Service.
Successful candidates will work with patients with cancer to provide support, co-ordination, and navigation of care. They will be committed to providing high quality compassionate care to all patients in an empathic and sensitive manner. Therefore, they will require excellent communication skills, a good understanding of cancer pathways, and the knowledge and skills to navigate patients through the health and social care systems.
Successful candidates will act as a single point of contact for cancer patients across the PCN, secondary care, community, and other services and organisations.
Main duties of the job
A large part of the role will involve supporting patients after they have been diagnosed with cancer, helping them understand the early stages of their cancer diagnosis through to treatment, living with cancer, and the support that is available locally. The care will include personalised care interventions such as Personalised Care and Support Planning (PCSP) and Cancer Care Review.
The Cancer Care Coordinator will support patients at all stages in their cancer pathway, providing support throughout their journey.
Successful candidates will work with patients to complete non-clinical elements of cancer care reviews and help patients understand why cancer screening is key for early diagnosis. They will support them whilst awaiting diagnostic tests for possible cancer and investigate those patients who fail to respond or attend for this. Successful candidates will act as the patients' coordinator between hospitals, community, and other services and organisations.
The role will require high standards and great attention to detail, in order to provide an excellent service to patients and colleagues. We are looking to appoint an individual who is self-motivated, organised, reliable, and committed to delivering on agreed plans.
About us
Eston PCN comprises of 4 GP practices and serves a population of around 50,000 patients. The PCN has a growing team of professionals with the aim of making healthcare more accessible in local settings. If you are passionate about patient care and want to work in a supportive environment, we would love to hear from you. If you would like to discuss this opportunity, please contact Kendra Green Worrall, PCN Manager - kendragreen@nhs.net.
Job responsibilities
The following description is intended as a guide and not an exhaustive list of requirements, and further detail will be provided at interview.
1. A large part of your role will involve supporting patients in the early stages of their cancer diagnosis through treatment and living with cancer.
2. You will support patients with a suspicion of cancer on a cancer pathway.
3. You will support patients at all stages in their cancer pathway.
4. Supporting both patients and primary care to ensure that patients referred on a cancer pathway have completed all necessary investigations required set out in the 2 Week Wait referral criteria.
5. Support the practices in the PCN to improve local uptake of National Cancer Screening Programmes.
6. Ensure that all patients are signposted to or receive information on their referral including why they are being referred, the importance of attending appointments, and where they can access further support.
7. Work closely with Trust colleagues to ensure that the patient attends the appointment.
8. Be available for patients with cancer, or their relatives, to ask questions and deal with problems that arise.
9. Review patients and follow up each patient to complete the non-clinical elements of the cancer care review.
10. Be a point of contact for survivors of cancer, or bereaved relatives, who need support.
11. Support the practices in your PCN in conducting peer-to-peer learning events.
12. Link in with and build relationships with the wider PCN team, Social Prescribers, Pharmacists, Health and Wellbeing Coaches, and other clinical/non-clinical partners involved in patient care.
13. Help people to manage their needs through answering queries, making, and managing appointments.
14. Provide personalised care for people and their carers across health and care services.
Person Specification
Skills and Attributes
* Willingness to work flexibly to deliver clinically effective and cost-effective healthcare.
* Good organisational skills and ability to prioritise workload effectively.
* Ability to communicate with staff at all levels both verbally and in writing.
* Ability to work as a member of the team or unsupervised.
* Good communication and empathy skills with patients.
* Excellent knowledge of Microsoft Office.
* Evidence of willingness to participate in an MDT environment.
* Able to demonstrate commitment and understanding of confidentiality in relation to the post.
* Ability to travel, as work could involve visiting practices/patients across the Borough.
* Thorough understanding of the role of PCNs.
* Motivational, influencing, and negotiating skills.
* Experience providing advice/signposting to users.
* Counselling skills.
Experience
* Experience of administrative duties.
* Three years experience within NHS.
* Knowledge and experience of using a range of databases or patient information systems.
* Understanding of current issues facing the NHS.
* Knowledge of cancer standards.
* Experience in a healthcare setting.
* Knowledge of primary care system SystmOne.
* Previous experience of MDT co-ordination or working in cancer services.
* Knowledge of medical terminology, anatomy, and physiology.
Qualifications
* Educated to GCSE level or equivalent.
* Previous admin and clerical experience within the NHS or similar field.
* Evidence of ongoing personal development.
* Ability to work at a fast pace and think on your feet.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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