Job Title: Sales Administrator
Location: Fleet, Hampshire
About Fleet Mortgages
Fleet Mortgages is a major player in the specialist Buy to Let Mortgage market. Due to rapid new business growth, we are looking for a Sales Administrator to join our Sales Team in Fleet, Hampshire.
Job Purpose
To provide technical expertise to our intermediary partners and support the sales process through administrative duties and answering and managing our front-line telephone enquiries.
To promote Fleet Mortgages and provide expert knowledge on products, lending criteria and technical expertise to our intermediary partners.
Dimensions
* Reports to the Sales Manager
* To ensure all inbound traffic via phone, email and live chat as well as admin and support tasks are managed and dealt with efficiently and effectively
* Develops and maintains relationships with internal contacts and departments
* Provides support to Business Development Managers
* Works within a team of Telephone and Field BDMs and other Sales Administrators
Key Outputs & Responsibilities
* Provide technical expertise to intermediaries on Fleet Mortgages’ products and underwriting criteria and technical IT support to intermediaries and problem solve intermediary portal issues
* Take responsibility for calls, emails and Live Chat to resolve enquiries to the intermediary’s satisfaction
* Maintain the intermediary database and set up new companies ensuring processes for distribution routes are followed
* Liaise with Operations for pre and post-sale queries
* Work collaboratively with all areas of the business
* Take responsibility for regularly updating own knowledge on company products, processes and procedures to provide the best information at all times
* Understand and keep up to date on Fleet Mortgages’ competitors' products
* Act in a compliant manner always in line with regulatory guidelines
* Support team members across sales and the whole business to meet service standards and achieve results
Qualifications and Experience
* Previous experience working in the Mortgage or Financial Services industry would be an advantage, but not essential
* Proven sales experience in either a face-to-face or telephone-based environment would be an advantage
* Excellent communication skills, both written and verbal, are essential
* Enthusiastic, flexible and keen to learn and build a career in Financial Services
* PC literate with a good knowledge of Microsoft Office products including Word, Excel, PowerPoint and Outlook
* CeMAP, or willingness to study for CeMAP, would be an advantage, but not essential
What we can offer you
* 11% non-contributory pension scheme
* 25 days annual leave plus bank holidays
* Annual leave buying scheme
* Bonus scheme
* Private Medical Insurance
* Life Assurance
* Income Protection Scheme
* Paid time off to volunteer
* Enhanced Maternity and Paternity pay
* Electric Vehicle Salary Sacrifice Scheme
* Opportunity to gain formally recognised industry qualifications
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