Job summary We are seeking a highly motivated and experienced Full Time Medical Receptionist to join our friendly well established practice team with a list size of 7690 Broadway Medical Practice is based in Springwell Health Centre We are looking for a friendly, well organised, highly motivated individual to join our friendly hard working practice team. The ideal candidate will have excellent interpersonal skills, experience within Primary Care and knowledge of Emis Web with the ability to work well under pressure and will provide a high-quality patient service. Main duties of the job To make appointments and book patients in when they arrive in accordance with the practice appointment system and to provide a helpful and friendly service to patients. Answer telephones promptly ensuring that all in-coming lines are covered at all times. To comply with the practice protocol for the printing of prescription requests and queries. Comply with the practice procedure for the registration of new patients. Advise patients of any action/advice requested by the GP. To follow practice procedure regarding letters that arrive at the surgery either externally by post or internally. Scanning/coding of workflow of correspondence. To comply with all relevant practice procedures, regulations and protocols and to maintain confidentiality at all times with particular reference to patient records. To liaise with the Practice Manager when required and follow instructions from them when necessary and undertake any other duties as deemed appropriate by the Practice. About us Our team consists of 7 GPs. 2 GP registrars, 3 Practice Nurses, 2 Nursing Assocates and 10 admin staff. Date posted 18 February 2025 Pay scheme Other Salary £22,029.80 a year Contract Permanent Working pattern Full-time Reference number A5372-25-0000 Job locations Springwell Health Centre Springwell Road Sunderland Tyne and Wear SR3 4HG Job description Job responsibilities RESPONSIBLE TO: PRACTICE MANAGER MAIN PURPOSE OF JOB To act as first point of contact in the practice for patients and visitors. To deal with a wide range of reception and administration duties. Keeping reception area tidy, clear and stationery up dated and full. MAIN DUTIES Opening reception area ready for the practice opening. Dealing with patients and visitors presenting at reception. Making new and review appointments. Initiating hospital appointments referrals. Generating repeat prescriptions and actioning hospital letter to change patient medications with the approval of a clinician Dealing with all routine enquires and giving non-clinical advice. Advising patients on leaving medical/insurance forms including handling collection of fees. Efficient communication with GPs, practice manager, practice nurses, attached staff, hospitals and other outside agencies. Accurate completion of blood, urine and other test requests. To be responsible for own list of jobs. Filing of repeat prescriptions promptly in alphabetical order. To have knowledge of how each clinic is run. Keeping GPs rooms tidy and fully stocked with stationery at all times. EXTRA DUTIES MAY INCLUDE Chaperoning GPs if required Helping in the main office which may include: Taking and recording messages for all staff. Taking and recording requests for home visits. Ensuing premises are adequately secure with senior staff before leaving on an evening. Any other duties designated by practice manager. Job description Job responsibilities RESPONSIBLE TO: PRACTICE MANAGER MAIN PURPOSE OF JOB To act as first point of contact in the practice for patients and visitors. To deal with a wide range of reception and administration duties. Keeping reception area tidy, clear and stationery up dated and full. MAIN DUTIES Opening reception area ready for the practice opening. Dealing with patients and visitors presenting at reception. Making new and review appointments. Initiating hospital appointments referrals. Generating repeat prescriptions and actioning hospital letter to change patient medications with the approval of a clinician Dealing with all routine enquires and giving non-clinical advice. Advising patients on leaving medical/insurance forms including handling collection of fees. Efficient communication with GPs, practice manager, practice nurses, attached staff, hospitals and other outside agencies. Accurate completion of blood, urine and other test requests. To be responsible for own list of jobs. Filing of repeat prescriptions promptly in alphabetical order. To have knowledge of how each clinic is run. Keeping GPs rooms tidy and fully stocked with stationery at all times. EXTRA DUTIES MAY INCLUDE Chaperoning GPs if required Helping in the main office which may include: Taking and recording messages for all staff. Taking and recording requests for home visits. Ensuing premises are adequately secure with senior staff before leaving on an evening. Any other duties designated by practice manager. Person Specification Experience Essential The ideal candidate will have experience in working in General Practice for a minimum of 3 years. Qualifications Essential GCSE grade A-C in maths and English Desirable NVQ Level 2-3 in Business / Admin Person Specification Experience Essential The ideal candidate will have experience in working in General Practice for a minimum of 3 years. Qualifications Essential GCSE grade A-C in maths and English Desirable NVQ Level 2-3 in Business / Admin Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name Broadway Medical Practice Address Springwell Health Centre Springwell Road Sunderland Tyne and Wear SR3 4HG Employer's website https://www.broadwaymedicalpractice.nhs.uk/ (Opens in a new tab)