The post holder is expected to challenge staff about behaviour and performance as necessary using tact and diplomacy. They provide support to staff and supervision where required. The post holder is responsible for dealing with disciplinary and grievance issues which requires sensitivity, tact and negotiating skills. The post holder is expected to communicate to a wide range of people including members of the public, staff, union representatives, commissioners, consultants and GPs on a range of complex issues. The post holder is required to provide and receive a range of complex information ranging from financial issues, liaises with service commissioners, interpreting government policies in regards to service development both within the organization and with external partner agencies. Represent the trust at external meetings. The post holder is responsible for disseminating information to staff and colleagues in regards to service or practice changes which may be met with hostility and requires good communication skills. The post holder is required to implement change in services to improve patient care, this requires sensitivity, tact and persuasive skills. This may require presentations or discussions with individuals, teams or large groups of staff both within the organisation or out with the organisation where the information may be deemed as contentious.