HR Software Customer Experience Operations Manager - Manage and lead a team of 20 - growth role. A senior leadership role to provide first class customer experience for existing software clients.A strong understand of HR would be superb, combined with team management and leadership in a similar profile role.Manage and lead a department of 21, HR support and HR Administration - Supporting customers with SaaS queries, HR Advice, and helping SME business get the very best from their HR outsources service and software. 100%-man management & leadership role. £50,000 - £60,000 plus superb list of benefits & 34 days holiday and much more.Cipd Level 3,5, or 7 would be great but working in a leadership role with HR knowledge would be idealLeadership, man management, customer service/experience, problem solving, process improvement, SLA management, communication, fast paced, agility is all very key. Manchester - law, legal, employment - HR but not HR - but it is HR1. Team management and leadership2. Customer Experience3. HR Advice linking HR practice to SaaS software and SME customers. Growth - progression - senior leadership role. Mon - Fri hours, based in gorgeous Manchester City Centre offices.Absolutely ace team, wicked culture This business are going from strength to strength - genuine growth opportunity in an exciting, modern business. Fluid and agile Start Feb - March 2025 Candidate min requirement/experience: Leadership, man management essential From a HR and Customer related business background CIPD level 5 (double bonus) Problem solver, SLA management, team growth This is an absolute game-changing HR software solution available to businesses across the UK and you will manage the team that helps the customers get the most out of it from a HR perspectiveLead by example, take a on a small caseload of client to support and advise. Use your HR knowledge to support clients and promote the software. The Role: Ensure you have a top level of HR and employment law knowledge that is kept current and demonstrate continual professional development to support the department and software product Support software and utilisation with, engagement, usage and quality. Ensure adherence to quality, performance and service level standards Ownership and development of the HR documentation service and HR consultancy service Support the advice team with the provision of any data or insights in client / advisor usage and engagement Get involved with a range ad hoc projects, tasks or roles that are deemed necessary to increase advice usage and overall HR software usage Assist in the development of any internal or customer facing material that encourages usage and engagement of the range of products and features Requirements: CIPD level 5 (Bonus) - HR knowledge TEam management and leadership Leader and advisor, be able to lead by doing Can set an example, motivate a team, is someone consistent, professional with great communication Are you looking for a HR advice opportunity in an exciting modern business, this is for you