The Seasonal Sales Associate drives sales growth by personally selling deep and across all product categories and delivering emotionally engaging customer experiences – consistent with the brand vision.
Key Responsibilities:
1. Drives sales and growth by personally selling to customers
2. Connecting with multiple customers
3. Proactively engages with customers, reads cues and responds effectively
4. Creates a memorable connection by asking effective questions to identify customer needs and make additional product recommendations
5. Uses confident selling statements and is effective at overcoming customer objections
6. Provides customers with the perfect bra fit by asking effective questions, taking a measurement, or conducting a fitting
7. Displays expert product knowledge and takes initiative where needed
8. Participates in sales goal setting with manager and tracks individual performance towards the goal
9. Delivers a friendly and efficient customer experience
All roles at Victoria’s Secret are responsible for:
10. Driving sales results and growing the business through action and productivity
11. Maintaining a focus on bras as the premier product, to build loyalty and support our “Best at Bras” culture
12. Creating customer awareness (i.e., email capture) to build customer loyalty, when applicable
13. Setting personal goals and tracking individual and team performance to the goals
14. Preparing for each shift by maintaining awareness of all sales, promotions and applicable ringing procedures
15. Taking initiative to recover and replenish merchandise, so it is available to sell
16. Understanding and adhering to visual merchandising brand standards
17. Assisting in housekeeping of sales floor and communicating maintenance issues
18. Keeping an awareness of, and building personal capability in, loss prevention
19. Reinforcing store strategy to reduce shrink
20. Supporting all activities related to providing a safe working environment
21. Understanding and demonstrating Company values
KPI's:
22. Sales
23. Sales Per Hour
24. Pounds Per Transaction
25. Transactions Per Hour
26. Bra Conversion
Qualifications:
• Exhibits an authentic desire to exceed the customers’ expectations
• Persuasive, builds enthusiasm, and inspires the customer to buy
• Proven ability to meet or exceed sales goals preferred
• Demonstrates a sense of urgency
• Has a healthy, competitive spirit, while maintaining a team focus
• Is resilient and bounces back quickly from setbacks
• Pursues opportunities to take on more responsibility
• Seeks out coaching from leaders and peers to improve productivity; leads own learning
• Schedule flexibility that includes evenings, weekends, holidays, and non-business hours