About Us
English Provender Company produce award-winning dressings, condiments and marinades for many of the UK’s leading food manufacturers and retailers as well as nurturing our own brands: English Provender, Very Lazy and Newman’s Own.
The Role:
To ensure we provide excellent customer service to our customers. Ensuring all orders are processed and meet the demands of the customers.
Job Title: Customer Services Coordinator
Department: Supply Chain
Reports To: Customer Services Manager
Key Tasks:
1. To process orders received from our customers on a daily basis ensuring accurate entry and that customer delivery dates/requirements are met in a timely manner, notifying customers of any discrepancies.
2. To liaise with the planning/warehouse teams regarding any shortages/amendments and notifying customers accordingly ensuring accuracy and cost effectiveness.
3. Liaising with distribution co-ordinator/hauliers to ensure all scheduled deliveries have been made.
4. To be the primary point of contact on all issues internal or external relating to our service to customers.
5. Always portray a positive image of the company and its values in a professional manner.
6. Ability to encourage and participate in direct and tough debate to resolve issues.
7. Promotes good teamwork by proactively building good working relationships with others.
8. Able to communicate effectively at all levels.
9. Maintain co-operative working with other departments to ensure continuous improvement.
10. To ensure that the legality, safety, quality, authenticity of products is maintained through EPC, and to ensure they are produced to required specification.
11. Any other duties which might reasonably be requested in association with this role in order to meet the needs of the business.
Benefits:
* 31 days holiday
* Free Parking
* Employee Assistance Programme
* Bereavement Leave
* Company Events
* Employee Events
* Free Flu Jabs
* Life Insurance
* Referral Programme
* Sickness Pay
* Wellness Programme
* Company Pension
* Free/Discounted Products
* Bonus scheme
Job Types: Full-time, Permanent
Pay: £28,980.00 per year
Schedule:
* Day shift
* Monday to Friday
Ability to commute/relocate:
* Thatcham: reliably commute or plan to relocate before starting work (required)
Work Location: In person
Reference ID: customerservice2024
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