Customer Service Representative- Full Time- Permanent- Office Based Office Hours - £25,000 annual Bonus Duties Ability to provide Customer Service to existing customers over the phone, webchat & Email. Maintain the highest levels of customer care while demonstrating a friendly and cooperative attitude in a high-volume production environment. Should follow various communication scripts/canned responses/email templates when communicating to the customers. Ability to handle a high volume of calls, chats, and emails with varying degrees of questions or concerns. Should be comfortable navigating multiple windows and tabs on a desktop computer. Must be able to work in a team environment, communicate with other agents and promote a positive work ethic. Should be customer centric and be focused on delivering excellence. Must be comfortable navigating/ learning multiple computer systems. Should possess effective problem-solving skills and can deliver timely resolution. Meet targets like Quality, CSAT, AHT, Compliance, Attendance & Adherence. Ability to manage multiple priorities, multi-task & cross skill across channels (Voice, Chat & Email)