Are you passionate about delivering exceptional customer experiences? We’re looking for a skilled Customer Service Specialist to join our client’s team in Rocester. This is a fantastic opportunity to showcase your customer-focused skills while working with a supportive, collaborative team dedicated to service excellence.Why choose this role?Competitive salary package between £25,000 and £30,000 per annum.Friendly and collaborative team culture.Opportunity to make a meaningful impact in our clients customer experience.A little bit about the role:Customer Interaction: Engage with customers, gather feedback, and handle all forms of communication.Issue Resolution: Swiftly address delivery issues, product defects, billing discrepancies, and other concerns.Feedback Collection: Analyse customer feedback and generate reports for management.Database Management: Maintain accurate customer records in the CRM system, HubSpot.Support & Collaboration: Assist colleagues in resolving customer issues and manage aftersales queries using the ticketing system.About You:Proven experience in a customer service role, with a strong track record of delivering high-quality support.Excellent communication skills, both written and verbal.Ability to manage multiple priorities and adapt in a fast-paced environment.Strong problem-solving skills and attention to detail.This vacancy is being advertised on behalf of Appointments Personnel who are acting as an employment agency.