Technical Support Analyst – Bring Your IT Expertise and Customer Service Skills!
Location: Billericay (with travel to GC locations as needed)
Hours: Monday - Friday (with out-of-hours support on a rota)
Salary: Competitive + Great Perks
Are you a tech-savvy problem-solver who enjoys helping people? Do you thrive in a fast-paced environment where no two days are the same? If so, we want you on our IT team!
What you’ll do:
1. Troubleshooting and resolving IT issues via phone, email, and web form.
2. Providing friendly and professional customer support across the business.
3. Installing, configuring, and maintaining hardware and software.
4. Managing user accounts, onboarding, and offboarding staff.
5. Supporting IT innovation, automation, and process improvements.
6. Providing hands-on support at our sites and offices as per schedule.
What we’re looking for:
1. A confident and approachable communicator with strong customer service skills.
2. Experience in troubleshooting Windows OS, Microsoft Azure, Active Directory, and Office 365.
3. Ability to prioritize and multitask in a fast-moving environment.
4. A proactive problem-solver who enjoys working with both people and technology.
5. Knowledge of ITIL or similar IT Service Management frameworks is a plus.
Why join us:
1. Career Development Focus: We’re committed to supporting your professional growth with clear career paths, training, and tailored development programs.
2. Exciting Growth Opportunities: Be part of a rapidly growing company with a dynamic team and expanding client base.
3. Collaborative Environment: Work in a supportive, engaging, and innovative culture where your contributions are valued.
4. Competitive Package: Enjoy a competitive salary and benefits package, along with flexible working options.
Ground Control
Ground Control is a UK-based grounds maintenance company powered by the latest technology. We deliver a range of services, including grounds maintenance, winter gritting, landscape construction, and more.
If you are looking to invest in your future with a business that puts people at the centre of everything, click the apply now button below to speak to a member of our team.
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Equal Opportunities Statement
At Ground Control, we are committed to fostering an inclusive and diverse workplace where everyone feels valued and empowered to thrive. We welcome applications from individuals of all backgrounds, experiences, and perspectives.
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