Heating Design engineer/ Technical Support Engineer
Salary: £40,0000- £45,000
Location: Remote (occasional on site requirements)
Project Better Energy Ltd, home of Project Solar UK Ltd, Project EV, and Project CÜRV, brings over a decade of experience to offer cutting-edge renewable energy solutions. Our expert team provides exceptional service and guidance to both commercial and domestic clients.
Join our diverse, innovative team at Project CÜRV and be part of a company committed to sustainability and a brighter future.
Responsibilities:
Product Development & Testing
* Support the development and testing of Infrared Heaters, ASHP Hot Water Cylinders, and new products within this department.
* Provide technical feedback on product design and performance.
* Conduct and document product field trials and testing protocols
Compliance
* Ensure all products meet local regulatory and certification requirements.
* Stay updated on relevant regulations and standards.
* Liaise with certification bodies for product approvals and compliance.
* Training Material
* Develop and maintain up-to-date training materials for support staff and installers and online support.
* Deliver technical training sessions as required in training room or onsite as required.
* Ensure training content reflects current product features and compliance standards.
Technical Support
* Provide advanced technical support for escalated issues from support staff or installers.
* Assist with troubleshooting and resolving product-related issues.
* Collaborate with PEV / Project Curv customer support to identify and address recurring support challenges using Zendesk.
* Assist sales with any technical input
Reporting & KPIs
* Prepare and submit monthly reports on product performance and compliance metrics.
* Track and analyse KPIs, ensuring targets are met.
* Report faulty products / components.
* Highlight areas of improvement based on KPI trends and support feedback.
Process Improvement
* Identify opportunities to improve product functionality and serviceability.
* Provide recommendations for updates or changes based on technical analysis and feedback.
Collaboration
* Work closely with factory R&D departments, Quality Assurance, and Customer Service teams to ensure product and support alignment.
* Share technical insights to improve product design and user experience.
Documentation
* Maintain detailed records of testing, compliance, and support activities.
* Ensure all documentation is accessible and organized for internal use on shared drive.
Products
* Curv Infrared Heaters
* Tuya App
* Haier ASHP Hot water Cylinder
* FOX ASHP Monobloc system - In development