The role requires candidates that can multi-task, have excellent communication skills and can efficiently delegate duties and work well under pressure. The ideal candidate will have to ensure the delivery of high quality care services consistent with the expectations and preferences of service users and commissioners. They should be professional, polite and attentive whilst also being accurate and should be able to represent the business at a senior level, both internally and externally.
Candidates will be responsible for the managerial overview and day to day control of the branch. They will have to manage business performance and ensure effective strategic planning and management for business growth. They should always be prepared and responsive and willing to meet each challenge directly.
Job Responsibilities:
To manage and develop high quality Domiciliary Care Services for the elderly and other vulnerable people with specialised needs.
Ensure that effective systems are in place and operating to optimal efficiency to achieve effective handling of all referrals or requests for service enabling response within timescales appropriate to the needs of the service user, referring practitioner and/or the commissioner.
Ensure that all company policies and the requirements of commissioners and regulators relating to the assessment of service users' needs are complied with fully and consistently.
Ensure that all service users have a care plan that has been jointly agreed with the service user and the fund provider.
Ensure that adequate and appropriate systems are in place and operating effectively to ensure that care plans are effectively communicated to care workers and that care workers understand their responsibilities and duties in respect of all service users for whom they will be caring.
Ensure that the companys systems, including policies and procedures, designed to effectively manage care delivery and promote quality are fully and consistently implemented.
Report to Senior Managers any shortcomings or systematic failures that are inimical to the delivery of excellence.#
Ensure that Care Managers make sure effective arrangements are in place to provide advice and support to clients and carers at all times.
Develop and implement effective strategies to develop the workforce to meet immediate and horizontal workforce requirements, including recruitment and training.
Ensure that the companys policies in relation to staff recruitment and selection are implemented identifying to senior managers where refinement of the process is required to ensure compliance with statutory requirements and accepted best practice.
Contribute to and implement initiatives and strategies to support the retention of staff.
Be responsible for implementing the company's disciplinary policies and procedures.
Ensure that staff perform their duties in accordance with the company's policies and procedures and its stated or published quality standards.
Provide effective leadership direction and support to all staff.
Ensure that all staff are aware of and understand their responsibilities.
To ensure that company policies are implemented so that staff are not assigned duties that are inconsistent with their training, experience or competencies.
To actively solicit the views of service users and commissioners on the services provided.
To implement and develop the company's procedures for assessing the performance of care staff and managers.
To monitor service compliance with customers' requirements and specifications.
Investigate thoroughly and rigorously any complaints received in relation to the services provided.
Ensure that complaints are responded to in accordance with recognised good practice and the company's Complaints Procedure.
To take effective action to address areas of dissatisfaction, poor performance or failure to meet customers' preferences or expectations.
To prepare monthly reports for the Operational Support Managers on complaints received and the action taken in response to these.
Prepare monthly reports on action taken to monitor and improve the quality of services provided in an agreed format.
To ensure that senior managers are made aware of any significant concerns regarding service quality.
Implement proactive monitoring of service quality.
Ensure that services are adequately, effectively and appropriately monitored and audited using the range of tools approved by the Director of Care Services. Develop quality improvement plans to address concerns identified through audit and monitoring activities.
Co-operate with the Care Inspectorate, Local Authority Commissioners and other auditors examining the service.
Ensure that Senior Management is notified immediately of major concerns identified either by internal or external auditors, particularly where this is likely to affect referrals, result in legal action or further scrutiny of external agencies or press.
Ensure that effective systems are in place to enable the identification of individuals' training needs.
In liaison with the Trainer and SVQ Assessor develop and review annually the training plan for the service, taking account of existing needs and planned developments.
In liaison with the Trainer and SVQ Assessor, ensure that effective strategies are in place to meet the identified training needs of staff.
Assist in the identification of suitable training and education providers able to meet the identified needs of the workforce consistent with the requirements of customers accrediting and regulatory bodies.
Participate in the provision of training to staff.
To maintain all staff are SSSC registered as per regulatory requirements.
Ensure that the branch continues to achieve the requirements for Investors in People recognition.
Job Skills, Qualifications & Education Requirements
Must hold or be working towards an SVQ Level 4 in Health & Social Care/Leadership & Management Award.
At least 2 years managerial experience in a care setting.
Track record of growing a domiciliary care business.
Experience and good track record of business relationship management with Public Sector.
Proven track record in using computerised scheduling systems such as Cold Harbour and CM2000 or similar.
Proven track record in managing resources.
Proven leadership, interpersonal and communication skills
Sound and robust ICT skills and knowledge
Additional Requirements
PVG Membership
SSSC registration (must be maintained)
Evidence of ETW in the UK
Travelling will be required with this position
Out of Hours working will be required with this position, in line with business requirements
On-Call availability will be required at the start of the role but this may change and be amended in line with business requirements
Job Types: Full-time, Permanent
Salary: £35,000.00 per year
Schedule:
8 hour shift
Monday to Friday
Overtime
Weekend availability
Work Location: In person
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