Job Title: Furniture Delivery & Assembly Specialist
Job Overview:
We are seeking a skilled, reliable, and passionate Furniture Delivery & Assembly Specialist to join a growing, supportive team. This role is perfect for individuals who excel in delivering and assembling furniture with precision and care, and who are passionate about providing top-tier customer service. This is an exciting opportunity to make an impact in a role that is essential to customer satisfaction and the overall success of our operations.
If you're looking for a dynamic and fast-paced environment where you can grow your skills and contribute to a high-performing team, we'd love to hear from you!
Key Responsibilities:
* Customer Experience : Deliver exceptional service, ensuring all interactions reflect a commitment to professionalism and customer satisfaction.
* Safe Delivery & Assembly : Safely transport, deliver, and assemble a variety of furniture, ensuring each item is handled with care and positioned thoughtfully in the customer's home.
* Professional Conduct : Maintain a high level of professionalism during all deliveries, including pre-calls for scheduling, ensuring that all interactions with customers are courteous and respectful.
* Vehicle & Equipment Maintenance : Ensure company vehicles are properly maintained, clean, and ready for use. Perform daily checks and report any issues immediately to maintain operational efficiency.
* Safety & Compliance : Follow all safety protocols when handling tools and assembling furniture, while maintaining a clean and organized workspace.
* Documentation : Accurately complete all required paperwork, ensuring records for deliveries, assemblies, and any customer issues are recorded and reported.
* Team Collaboration : Work closely with team members to ensure smooth operations, occasionally assisting with warehouse tasks and inventory management when needed.
* Problem-Solving : Handle unexpected challenges, such as missing parts or difficult assembly tasks, with a proactive and solution-oriented approach.
Desired Skills & Experience:
* Proven experience in furniture delivery and assembly, with the ability to handle physically demanding tasks.
* Strong attention to detail and professionalism when interacting with customers and team members.
* Effective communication skills, ensuring clear and accurate information is shared with colleagues and customers alike.
* Time management : Ability to stay punctual and meet delivery schedules while maintaining high standards of service.
* Proactive attitude with a can-do approach to tackling challenges and problem-solving.
* Ability to work autonomously, taking ownership of your responsibilities while contributing to team success.
Essential Criteria:
* Must hold a Cat B driving license and be capable of driving a 3.5t Van .
* Physically fit to manage the physical demands of the role, including heavy lifting.
* Knowledge of the local area and ability to navigate using digital tools or apps.
* Good organizational and administrative skills, including handling documentation and reports.
* Ability to perform light furniture assembly .
Company Culture & Values:
Join a team that fosters collaboration, growth, and mutual respect. We are a dynamic company that values the contribution of every individual. We strive to maintain an environment where everyone can thrive, continually improve, and contribute to collective success.
Benefits:
* Pension Scheme
* Staff Discount
* Smoke Break Exchange : Earn 1 extra day of leave per year.
* Length of Service Awards