Job Title: Customer Support Assistant Salary: £25,000 per annum Working Hours: Mon-Fri 09:00AM - 17:30PM (Office based) Location: AshfordWe are excited to be assisting an award winning local organisation in their search for a Customer Support Assistant. As a business they pride their selves on exceeding customer expectations, if you have a passion for offering great customer service then this is the role for you Duties include: Provide first-line support via phone and email. Resolve customer issues by troubleshooting hardware and software problems. Escalate complex issues to higher-level support Follow up with customers to ensure their issues are resolved Process new hardware orders from start to end Arrange installation and configuration of hardware Document all customer interactions and troubleshooting steps in the CRM system Courtesy calls to existing customer base Skills/experience required: Previous experience in an admin/customer service role is essential Strong communication skills both written and verbal Confident with MS Office