EXPERIENCE AND EDUCATION: Essential Qualifications/Experience: · A very good general working knowledge of IT hardware and auxiliary computer equipment, such as printers and scanners · Experience of Configuration Management and Service Asset Management · Knowledge of any of the following NATO Functional Services; NCOP, Core GIS, TOPFAS, LOGFAS, AirC2IS, NIRIS · MARITIME C2 Systems i.e. MCCIS · ITIL Foundation certificate · Prior experience of working in an international environment comprising both military and civilian elements · Knowledge of NATO responsibilities and organization, including ACO and ACT DUTIES/ROLE: · Assists in the administration of services for a variety of command and control information systems, e.g. MCCIS (Maritime Command and Control Information System) Joint Tactical Chat (J-Chat), TACSAT, TOPFAS, LOGFAS, ICC, NIRIS, AirC2IS, Core-GIS, MSA, NCOP and as directed · Works as part of a team providing 24/7 support of services as directed · Works closely with the OPSCEN and the Centralised Service Desk as directed in support of ITIL processes as implemented within the Agency · Delivers, activates and maintains end user applications as directed · Executes patch management procedures as directed to maintain up to date and correctly supported Functional Services · Performs other duties as may be required