Job Description: IT Application Support Analyst (2nd and 3rd Line) - Microsoft 365 Manchester Full-time, Permanent £35K About the Role: We're on the lookout for a skilled 2nd and 3rd Line IT Application Support Analyst to join our growing tech team. If you're passionate about troubleshooting, application performance, and user experienceand have solid experience with Microsoft 365 this could be the perfect next step in your career. You'll be supporting business-critical applications, liaising with internal teams and external vendors, and playing a key role in maintaining and improving our IT ecosystem. What You'll Be Doing: Provide 2nd and 3rd line support for applications across the business. Troubleshoot and resolve complex incidents, service requests, and application-related issues. Act as a subject matter expert for Microsoft 365 Enterprise and ERP systems Work with the wider business to lead and assist with optimisation projects What We're Looking For: Proven experience in a 2nd or 3rd line support role, for hybrid users (helpdesk). Strong knowledge of Microsoft 365 suite and services. Experience of OS and apps used such as Windows Server, Client OS' VMWare ESXi, Veeam Data Platform, ERP. Experience with supplier and vendor management. Excellent problem-solving and analytical skills. Clear and confident communicator. ITIL certification or experience working in an ITIL-aligned environment is a plus. Nice to Have: Experience with supplier and vendor management. Knowledge of BI, Intune, Azure. Knowledge of Windows Defender for Endpoint What They Offer: Hybrid working - 3 days in the office one week and 2 days the next Quarterly bonus scheme Flexible start and end times Ongoing training and development opportunities. Supportive and collaborative team culture. The chance to work on impactful projects. £ 35000.0/year Talent International UK and it's subsidiaries, Digital Gurus, Infinite Talent and Rethink act as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this opportunity, you accept the TandC's, Privacy Policy and Disclaimers which can be found at talentinternational.co.uk ADZN1_UKTJ