Job summary We require a hardworking, enthusiastic and experienced secretary to join our busy team working within the Haematology Department. You will be responsible for providing comprehensive secretarial and administration support to ateam of defined clinicians on a daily basis. You should have strong medical secretarial experience,as well as audio typing, to undertake this challenging and rewarding role. Main duties of the job To provide a comprehensive clinical secretarial service to the Clinical Team to enable them to carry out their duties in an effective and efficient manner and ensure efficient and safe patient care Be responsible for prioritising own workload and working independently within Service needs To ensure all correspondence for the Clinical Teams, including clinical letters, discharge summaries, reports and results are typed promptly and information disseminated within the appropriate time frame and in line with required standards About us Northampton General Hospital is one of the largest employers in the area and we are on an exciting journey. All of our divisions are committed to doing things better, with more efficiency as we update, modernise, and advance. We have also entered into a Group Model with neighbouring Kettering General Hospital NHS Foundation Trust and become University Hospitals of Northamptonshire. Our Excellence Values Compassion Accountability Respect Integrity Courage We want to recruit the best people to deliver our services across the University Hospitals of Northamptonshire and help to unleash everyone's full potential. As an organisation, we value how we communicate and promote our vacancies to all communities. We are a Defence positive trust, supporting our reservists, veterans, spouses and partners. The Hospital Group encourages applications from people who identify from all protected groups, especially those from BAME, Disabled and LGBTQ backgrounds as these are underrepresented in our hospitals. We understand that we need to work with colleagues from diverse backgrounds and make sure the environment they work in is inclusive and collaborative. We have active Networks that promote and support colleagues from all backgrounds.This ensures everyone feels supported and has a sense of belonging working for Kettering and Northampton General Hospitals. Date posted 01 November 2024 Pay scheme Agenda for change Band Band 4 Salary £26,530 to £29,114 a year Per Annum / Pro Rata Contract Permanent Working pattern Full-time Reference number 265-6727340 Job locations Northampton General Hopsital Cliftonville Northampton NN1 5BD Job description Job responsibilities Main Duties and Responsibilities Oversee the patient pathway and ensuring that all necessary appointments, including outpatients, treatment reviews, etc, are arranged on time. Ensure that diagnostics and tests are processed as requested and that patients receive timely treatment, thus meeting the Trust and national standards Deal with telephone and face to face enquiries from patients, relatives carers and all staff groups providing information, directing and prioritising queries as appropriate, to ensure efficiency and effectiveness of service delivery. Deal with concerned patients/relatives with tact, patience and discretion, especially when conveying sensitive information. On receipt of test/investigation results, retrieve relevant patient notes and alert the Clinical teams of any urgent or abnormal test results ensuring that relevant action is taken. Maintain confidentiality at all times. Receive and take relevant action on telephone calls and other enquiries from key contacts, dealing with internal and external sources to resolve any problems, queries or complaints, making appointments and arranging visits and meetings, where appropriate. Maintain diaries, assist in scheduling consultant workload and communicate with other relevant parties concerning the planning and rescheduling of work, as necessary. Use the relevant Trust databases and patient administration systems and ensure that all data is correct and up-to-date. Advise junior medical staff of clinical commitments, as necessary. Open post and prioritise for Consultant, dealing with matters not requiring the Consultants attention. Provide a general administrative service including photocopying, filing, and other office routines. Compile and review office protocols, modifying working practices where necessary, ensuring that protocols are up to date and contain all the relevant procedures to support any relief medical secretaries, clerical staff and new staff who may be required to support the office. All patients notes to be correctly completed with the patient details and accurate copies of investigative reports and correspondence uploaded into paperless medical records, following laid down guidelines. To use the computerised patient management system regarding identification of outpatient, inpatient and waiting list data. Ensure all clinical coding is completed accurately. Communicate with other departments to ensure timely availability of patient x-rays and results of tests and investigations. To provide cover for team members during sickness absence and annual leave. Participate in audits, as required. Provide support with training new staff where required, demonstrating duties to new starters. Maintain up-to-date personal awareness and knowledge of Trust wide issues and directives, applying knowledge in the workplace, including attending appropriate directorate briefings and meetings. Any other duties commensurate with the grade and in line with the requirement of the post. Job description Job responsibilities Main Duties and Responsibilities Oversee the patient pathway and ensuring that all necessary appointments, including outpatients, treatment reviews, etc, are arranged on time. Ensure that diagnostics and tests are processed as requested and that patients receive timely treatment, thus meeting the Trust and national standards Deal with telephone and face to face enquiries from patients, relatives carers and all staff groups providing information, directing and prioritising queries as appropriate, to ensure efficiency and effectiveness of service delivery. Deal with concerned patients/relatives with tact, patience and discretion, especially when conveying sensitive information. On receipt of test/investigation results, retrieve relevant patient notes and alert the Clinical teams of any urgent or abnormal test results ensuring that relevant action is taken. Maintain confidentiality at all times. Receive and take relevant action on telephone calls and other enquiries from key contacts, dealing with internal and external sources to resolve any problems, queries or complaints, making appointments and arranging visits and meetings, where appropriate. Maintain diaries, assist in scheduling consultant workload and communicate with other relevant parties concerning the planning and rescheduling of work, as necessary. Use the relevant Trust databases and patient administration systems and ensure that all data is correct and up-to-date. Advise junior medical staff of clinical commitments, as necessary. Open post and prioritise for Consultant, dealing with matters not requiring the Consultants attention. Provide a general administrative service including photocopying, filing, and other office routines. Compile and review office protocols, modifying working practices where necessary, ensuring that protocols are up to date and contain all the relevant procedures to support any relief medical secretaries, clerical staff and new staff who may be required to support the office. All patients notes to be correctly completed with the patient details and accurate copies of investigative reports and correspondence uploaded into paperless medical records, following laid down guidelines. To use the computerised patient management system regarding identification of outpatient, inpatient and waiting list data. Ensure all clinical coding is completed accurately. Communicate with other departments to ensure timely availability of patient x-rays and results of tests and investigations. To provide cover for team members during sickness absence and annual leave. Participate in audits, as required. Provide support with training new staff where required, demonstrating duties to new starters. Maintain up-to-date personal awareness and knowledge of Trust wide issues and directives, applying knowledge in the workplace, including attending appropriate directorate briefings and meetings. Any other duties commensurate with the grade and in line with the requirement of the post. Person Specification Educations, Training and Qualifications Essential Educated to GCSE level, or equivalent level of education, training or experience Accurate keyboard skills to RSA2 or equivalent Strong experience of Audio Typing Knowledge and Experience Essential Ability to prioritise own workload Able to work to deadlines and targets Experience with audio typing on a digital dictation system Desirable Experience of working within the NHS Knowledge of RTT pathways Skills Essential Ability to communicate effectively both orally and written Ability to work accurately Excellent attention to detail Advanced keyboard skills Key Competencies, Personal Qualities and Attributes Essential Ability to work on own initiative or as part of a team Understand the need for confidentiality High level of concentration Approachable and supportive to others Self-motivated Person Specification Educations, Training and Qualifications Essential Educated to GCSE level, or equivalent level of education, training or experience Accurate keyboard skills to RSA2 or equivalent Strong experience of Audio Typing Knowledge and Experience Essential Ability to prioritise own workload Able to work to deadlines and targets Experience with audio typing on a digital dictation system Desirable Experience of working within the NHS Knowledge of RTT pathways Skills Essential Ability to communicate effectively both orally and written Ability to work accurately Excellent attention to detail Advanced keyboard skills Key Competencies, Personal Qualities and Attributes Essential Ability to work on own initiative or as part of a team Understand the need for confidentiality High level of concentration Approachable and supportive to others Self-motivated Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). Additional information Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). Employer details Employer name Northampton General Hospital Address Northampton General Hopsital Cliftonville Northampton NN1 5BD Employer's website https://www.northamptongeneral.nhs.uk/Home.aspx (Opens in a new tab)